Self isolating and where to get help

How to get help in the Royal Borough if you need to self-isolate

If you need help to get a prescription collected, to get some shopping, to walk your dog or even just to speak to a friendly voice, help is available to all. 

You can call the helpline on 0203 5148117 during opening hours Monday - Friday 9am to 4pm. They can advise you on what support they can offer or can put you in touch with a support group local to you that can help. 

You can also find information on our COVID community group database, which includes many local organisations such as Magpies Community Care, Helping Hands and Maidenhead Bridge Rotary Club.

If you look in the ‘service’ column you can see which organisation can help you with a prescription or your shopping.  

Self-isolating protects your friends, family and community

Self-isolating is an incredibly important and effective way of slowing the spread of COVID-19. By self-isolating, you are not only protecting your community, you are also helping all those who may become very sick if they become infected and those key workers who have worked tirelessly throughout the pandemic. 

We now know that people can pass the virus on even when they don’t have symptoms. If you leave home while you could be infectious, even if you feel fine, you could pass the virus onto other people, including people who are vulnerable to very serious illness. That’s why it’s especially important to self-isolate if you are told you are a close contact of someone who has COVID-19, whether you feel unwell yourself or not.
 
If you, anyone you live with or members of your support bubble have any of the following symptoms you must not leave your home other than to get tested:

  • A high temperature (above 37.8 C).
  • A new continuous cough.
  • Loss of taste or smell. 

How long do you need to self-isolate for

  • If you have symptoms you must self-isolate until you get your result. If you test positive you must self-isolate for 10 days. 
  • If someone you live with or someone in your support bubble tests positive or if you have been contacted by track and trace you need to keep self-isolating for the full 14 days.

Even if you get a negative test you should still self-isolate as you could get symptoms within the 14 day period after being tested negative.

Financial support if you are self-isolating

Employed or self-employed residents can now apply online for self-isolation funding under the Test and Trace support scheme if you have been told by NHS Test and Trace to self-isolate and are unable to work from home.