Subscribed Garden Waste Collection Service - Frequently Asked Questions

1. How often will the collection be?
2. Will the collection be on the same day as my refuse and recycling?
3. I am on an assisted collection for my refuse and recycling, will I receive this for my Green waste also?
4. Will I be provided with a container to put my green waste in?
5. What can I put in my bin?
6. What can't I put in my bin?
7. Can I still take my green waste to the local amenity site?
8. What will happen to the free service I currently receive?
9. Why has the council introduced this scheme?
10. How do I subscribe?
11. Is there a cost involved?
12. How much will it be if I join part way through the year?
13. Will I need to ring up to subscribe every year?
14. When will I receive my bin?
15. When will my first collection be?
16. I am moving, can I take my bin with me?
17. Can I have more than one bin?
18. Will additional waste be collected if left next to the bin?
19. What happens if my bin contains unsuitable items?
20. Is there a discount if I am on benefit?
21. Will I receive a collection over Christmas?
22. I currently use council supplied refuse sacks for my household waste in lieu of a wheeled bin, can I still subscribe to the green waste service?
23. Does the council provide a cleaning service for the green waste bin?
24. What happens to green waste that has been collected?

Contact Information:

By telephone: 01628 683801

By email: waste.unit@rbwm.gov.uk

By post: Waste Management Service, RBWM, York House, Sheet Street, Windsor, Berks SL4 1DD

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