Location: Environment and Planning » Recycling, rubbish and waste » Refuse Collection » Refuse Frequently Asked Questions » Refuse Frequently Asked Questions

Refuse Frequently Asked Questions

What happens if my bin is not collected?

Unfortunately, from time to time, the crew can make a mistake and overlook a bin. If your bin is missed, please let us know. Where missed collections are reported before 12 noon, arrangements will be made for a collection crew to return and empty the bin on the same day the report was received. Where a missed collection is reported after 12 noon, arrangements will be made for a collection crew to return and empty the bin by 4.00 pm on the following day.

What happens if my bin is not collected?
What happens if I forget to put my bin out?
Where do I put my bin for collection?
What happens if my bin goes missing?
What happens if my bin gets damaged?
What if I am unable to accommodate a wheeled bin at my property?
What happens if I have more than I can fit in my bin?
What can I do if I can't get my bin to the boundary for collection?
How do I get rid of items that are too big for the bin?
Can I put garden waste into my bin?
Can the Council clean my bin?
How do I dispose of syringes and other clinical waste?
What can I do with my dangerous waste?
Where is the tip?

Contact Information:

By telephone: 01628 683800

By email: waste.unit@rbwm.gov.uk

By post: Waste Management Service, RBWM, York House, Sheet Street, Windsor, Berks SL4 1DD