RecycleBank faqs

1. How much did the RecycleBank pilot cost to implement?
2. How much has the full RecycleBank roll out cost to implement?
3. When will I receive my blue bin?
4. How Does It Work?
5. What's in it for me?
6. How do I activate my account?
7. How many Points can I earn through the scheme?
8. Does recycling really make a difference?
9. I've received a RecycleBank leaflet in the post. What does this mean?
10. I heard that RecycleBank is available in my area but didn't get a leaflet.
11. If I sign up, will I receive junk mail?
12. What can I recycle in the new blue bin?
13. What if I have too much recycling for my bin?
14. What do I do with my purple and black boxes?
15. If I don't recycle, will I be fined?
16. When should I call RecycleBank and when should I call my local authority?
17. Will I need a new bin? Will it cost me anything?
18. Should I take my bin if I move to a new address?
19. Why is there an electronic tag in my bin? What kind of data does it collect?
20. What's the difference between Points and Rewards?
21. I’ve lost my activation mailer what do I do?
22. I'm having trouble accessing my online account.
23. My recycling was collected but I didn't receive any Points
24. My recycling has been collected in a purple waste truck – is it being taken to landfill?
25. I haven't received my Rewards in the post.
26. What kind of rewards are available?
27. Do Rewards expire?
28. Why is the bin blue?
29. I have received a blue wheelie bin but the lid does not shut properly.
30. Can I have a smaller or larger bin?
31. Can I have a second bin, my household does lots of recycling?
32. Can I have a smaller refuse bin now I have a 240 litre recycling bin?
33. Can I put recycling that I cannot fit into my bin in my boxes for collection?
34. I only have room for one bin at the boundary of my property so the second bin will be behind the other one. Will it still be collected?
35. I am on the RecycleBank green waste pilot but have not yet activated my account. If I activate my account now will I get points for green waste?
36. What do I do if I have received a blue wheelie bin but no information about how to use it?
37. I currently use sacks/live in a flat. Will I still use the recycling boxes?
38. I'm a business owner and I'd like to offer RecycleBank Rewards.

Contact Information:

By telephone: 01628 683801

By email: Customer.service@rbwm.gov.uk

By post: Customer Services, Town Hall, St Ives Road, Maidenhead, SL6 1RF

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