Trading Standards - Frequently Asked Questions

It is illegal to give short measure. However, the pub must measure the beer in one of the following ways:

Crown stamped, line glass

This will hold 1 pint of liquid to the line and allows room for a head as the glass is over 1 pint in size.

Crown stamped, brim glass

This will hold at least 1 pint when filled to the brim. However, to allow for a head on certain beers you may not receive 100% liquid. Most publicans will top up your pint if requested. If you consider the head to be more than 5% of the pint and the publican refuses to top up, you may be receiving short measure, contact us.

Unstamped, oversized glass

This glass is legal if a crown stamped beer measuring instrument (beer meter) is used to measure your pint. The

glass is generally over 1 pint in size so your beer may not come to the brim of the glass. However, if you consider that the meter is faulty and giving short measure, contact us.

  1. Are you employing a third party to remove waste?
  2. Are you going shopping in the sales?
  3. Do your children use face paints and other play cosmetics?
  4. I bought a pint of beer in my local pub and the glass was not full. Is this legal?
  5. I have bought something over the internet or by mail order, what are my rights?
  6. I have received a prize notification, what have I won?
  7. What can I do if I am not happy with the Holiday I paid for?
  8. What sizes can pubs and restaurants serve spirits in?
  9. Where can I get Trading Standards Information?
  10. Who checks us?

Contact Information:

By telephone: 01628 683802

By fax: 01628 683560

By email: trading.standards@rbwm.gov.uk

By post: Customer Service Centre, RBWM, Town Hall, St Ives Road, Maidenhead, Berks SL6 1RF


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Modified: 2009-12-16
Author: Allison Helyer
Editor: Allison.Helyer
LGSL PID: 401
RDCMS ID: 15853