In Trading Standards we can give you advice on all aspects of your legal rights in respect of holidays but did you know there are organisations with the sole purpose of making sure you get the holiday you booked? 

The Association of British Travel Agents (ABTA)
The Association represents both Travel Agents and Tour Operators. Members are required to adhere to the Association's code of conduct and financial rules in order to protect consumers money and so that claims can be met in the event of a company failure. The Association also provides an arbirtation scheme as an alternative to small cliams action should a dispute arise between a consumer and a member.
To find out more about ABTA, visit their website. http://www.abta.com/

The Association of Independent Tour Operators (AITO)
This Association represents a number of small independent travel companies. They ensure their members are fully bonded in case of insolvency or if other financial problems arise. Members must comply with a code of conduct and monitor their standards of service. The Association also encourages members to provide comprehensive training and promote responsible tourism. To find out more about AITO, visit their website. http://www.abta.com/

Air Travel Operators Licence (ATOL)
This licensing scheme is managed by the Civil Aviation Authority (CAA). Most businesses selling air travel in the United Kingdom are required to hold a Licence. Licence holders must lodge bonds with the CAA and these are used to refund customers or bring home stranded customers should the Licence holder go out of business.
To find out more about ATOL, visit their website. http://www.caa.co.uk/default.aspx?categoryid=27

If you want to find out more about about this topic then the following Advice Sheets will be of assistance:

• Holidays leaflet 
• Package Holidays and the Disabled Traveller