Adult Services Leaflets
This area provides downloads to Adult Services Leaflets. See links below to information about specific services. At the bottom of this page you will also see a copy of the Adult Social Care Quality Report September 2011.
My Care, My Choice - A Guide to Self-Directed Support
MY CARE, MY CHOICE is the name of the Royal Borough's new approach to social care. This approach is also known as 'self-directed support'.
Eligibility Criteria
This leaflet explains how Adult Services in the Royal Borough of Windsor and Maidenhead can arrange and fund services for
adults (aged 18 plus) who need support services.
A Guide to Organising My Care
This booklet offers guidance on the things that you might like to think about when creating your support plan and how to organise the care that has been agreed.
Paying for my Care and Support
Social care, unlike healthcare, is not free for everyone. Councils only have a limited amount of money, and cannot provide services directly for everyone. This leaflet explains how we work out your contribution to the cost of the support package you receive when you are living in your own home.
Personal Budgets
Organisations that stock My Care, My Choice Leaflets
If you would like copies of these leaflets and are unable to reach one of the stockists or print from this page, please call the Access Team on 01628 683744.
Access to Records and Data Protection
A guide about how to access Social Services records held on you and Data Protection
Adult Social Care Complaints
The aim of Adult Social Care is to make sure that local people get the best possible care at times when they need our help. However, there may be occasions when you are unhappy with what we are doing, or feel that you are being denied the help you need.
If this happens you have the right to complain. This leaflet explains how we will try to sort out any disagreements and difficulties and what you should do to make a formal complaint.
Adult Social Care Quality Report
This is the first report of this type that we have produced, it shows the Council's adult social care performance from April 2010-March 2011, and describes how we are going to continue to improve services.
We want to improve on the report next year, so we want to hear from you. We would be very grateful if you could take the time to give us some feedback and tell us what you would like to see in the report.
RBWM Transforming Adult Social Care Vision Statement
The Royal Borough is committed to supporting all of its citizens to live independent and fulfilling lives, to offer timely and cost effective help to do so, to those people who are vulnerable because of age, illness or disability.
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