Home Care Service - How Much Will It Cost?

The charge for Home Care support depends upon your individual financial circumstances and a member of the Welfare Benefits Team will call on you to complete a financial assessment.

As soon as possible after the assessment we will let you know about the charges, if applicable.

The Home Care Assistants will record the exact amount of time spent assisting you with the commissioned home care tasks, as set out in your Service User Plan, by either an electronic call monitoring system or on a paper timesheet.

If using the electronic call monitoring system, the Home Care Assistants, upon arrival at your home, will log on to the system by dialling a specific free-phone number using your telephone. They will then repeat the process on leaving your home, having completed the commissioned tasks. You will not be charged for these telephone calls.

If using the paper timesheet system, the Home Care Assistants will complete a timesheet showing the actual amount of time spent undertaking the commissioned tasks detailed in your Service User Plan. You, or your representative if unable to sign yourself, will be asked to sign the timesheet to validate that amount of time.  If you are unable to sign yourself and do not have a representative, we will ask for your permission to allow the Home Care Assistants to sign on your behalf.

If you are assessed to pay a contribution towards the cost of your Home Care service, you will receive a regular invoice setting out the amount of Home Care time you have received during that invoicing period.