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Where You Can Get Advocacy

Advocacy Leaflet

This leaflet provides information on where you can access advocacy services within the Royal Borough of Windsor & Maidenhead.

Advocacy Leaflet (202kb)

LOCAL ADVOCACY PROVIDERS

Citizens Advice Bureau

Maidenhead CAB provides a service of information, advice, assistance, referral, advocacy and representation at specified formal proceedings. HOome visits are available.
Address: Maidenhead CAB, Redcote House, Holmanleaze , Maidenhead, SL6 8AW
For advice and general information during all opening hours, telephone 01628 621006 For Appointments: (01628) 674842
Website: http://www.maidenheadcab.org.uk/

Older People

Age Concern Berkshire

Predominantly for residents and patients in private, voluntary homes and nursing homes as well as for vulnerable and housebound older people and those with learning difficulties. Provide financial advocacy.
Address: St. Andrew's House, Wilton Road, Reading, Berkshire RG30 2SS
Tel: 0118 959 4242
E-mail: acb@acberk.org

Age Concern Slough & Berkshire East

Provides an advocate service for residents aged 50
Address: Old Library William St, Slough, SL1 1XX
Telephone: 01753 822890
Website: http://www.ageconcernsabe.org.uk/

Datchet Help Point

Provide a range of information and services, at least 80% of our clients are the elderly who need help dealing with RBWM either because:
· they can't understand letters received,
· they have a problem and haven't the confidence to follow it up,
· they cannot hear on the telephone,
· or get easily confused.
Address: Datchet Ecumenical Parish Centre, 24 The Green, Datchet, Berkshire, SL3 9JH
Telephone: 01753 544556
Email: Datchet.helppoint@tiscali.co.uk

Maidenhead Alzheimer's Society

Works to improve the quality of life of carers and people with dementia in Maidenhead.
Address: Highview, North Road, Maidenhead, SL6 1PL
Telephoe: 01628 626331
E-mail: alzheimers-smb.btconnect.com
Website: http://www.alzheimers.org.uk/Maidenhead

Mental Health

SEAP (South of England Advocacy Project)

Aims to support and represent another person who is in receipt of mental health services in a variety of situations in which they feel unable to represent their own interests. South of England Advocacy is independent of statutory health and social services. The service is free of charge and completely confidential.
Address: Advocacy Office, King Edward V11 Hospital, St Leonard's Road, Windsor, Berkshire, SL4 3DP
Telephone: 01753 636336
E-mail: eberks@seap.org.uk
Website: http://www.seap.org.uk/

New Voice

Address: HIGHVIEW, 6 North Street, Maidenhead

Matrix Advocacy Service

Provide an advocacy service for people under the Mental Capacity Act.

For a form and leaflet: http://www.matrixsdt.com/

Learning Disabilities / Difficulties

Maidenhead Mencap

Maidenhead Mencap supports adults and children with learning disabilities, their parents and carers. Informal advocacy is offered through the organisation's Support-worker.
Address: Highview, 6 North Road, Maidenhead, Berks SL6 1PL
Telephone: 01494 880047
email:catherinevward@yahoo.co.uk

United Voices

The organisation provides advocacy services to members and others, throughout East Berkshire, specifically in Slough, Windsor and Maidenhead, and Bracknell Forest.
Address: 305 Langley Road, Slough, SL3 8DA
Telephone: 01753 581 711
E-mail: enquiries@united-voices.co.uk

Sensory Needs

RNID

Communications support can be provided through RNID
Address: RNID Regional Communications and Information South East, 19-23 Featherstone Street, London EC1Y 8SL
Information Line (Freephone): 0808 808 0123 / 01225 485 770
Textphone 0808 808 9000
Email: informationline@rnid.org.uk / Email: information.southeast@rnid.org.uk
Website: www. RNID.org.uk

Physical Disability

To be advised

Carers

Princess Royal Trust Carers Service

The Trust works to improve the quality of life of carers living in The Royal Borough of Windsor & Ascot through the provision of advocacy and support services e.g. advice and information, newsletters, practical help with form filling, social activities, a friendly listening ear, and support to black & minority ethnic carers and young carers.
Address: Highview, 6 North Street, Maidenhead, SL6 1PL or
South East Area: 6 Cross Street, Reading, Berks, RG1 1SN
Telephone: (01628) 777217
E-mail: prtcarerservice@btconnect.com or information@ prtberks. plus. com
Website: www.carers.org/berkshire

Health

Independent Complaints Advocacy Service (ICAS)

ICAS can help you if you feel you have not had the service you expect from the National Health Service (NHS) and want to complain.

ICAS can:

Generally support you with your NHS complaint
Provide a self-help pack so you can deal with your own complaint
Put you in touch with other people other people who can help you
Involve an interpreter or a translator if you need one
Meet you in a place where you feel comfortable if you're not able to visit our office or speak on the phone

ICAS cannot:

help you to claim compensation
get an NHS employee disciplined
give legal advice
help you with complaints about private medical treatment
give medical advice
investigate complaints

Address: South of England Advocacy Projects, Kingfisher Exchange, 3rd Floor, Kingfisher House, Walton Street, Aylesbury, HP21 7AY.
Telephone: 0845 600 8616
Fax: 01296 468171

Thames Valley Positive Support

TVPS Online provides information self-help and HIV service provision.
Provides advice, support and Advocacy services for people living with HIV /AIDS, their partners, family and carers
Address: PO Box 1433, Slough, SL1 6YG
Telephone: Burnham Support Centre 01628 603400
E-mail: office@tvps.org.uk
Web: http://www.tvps.org.uk/

Autism

Berkshire Autistic Society (BAS)

BAS are able to provide a limited advocacy service to people with an Autistic Spectrum Disorder. Usually this takes the form of a BAS representative making telephone calls to local authority providers on behalf of someone with an autistic spectrum disorder (ASD). In addition, whenever resources are available, they may accompany someone to a meeting.

Address: Ground Floor, 197 Oxford Road, Reading, Berkshire, RG1 7UZ
Telephone Help line: (0118) 959 4594
E mail contact@autismberkshire.org.uk
Website http://www.autismberkshire.org.uk/

Other Support

Patient Advice and Liaison Services (PALS)

The Patients Advice and Liaison Service (PALS) within Berkshire East PCT covers the areas of Windsor, Ascot, Maidenhead, Slough and Bracknell Forest.

The service is confidential and focuses on improving NHS services to patients. It offers patients, their families and carers advice, support and guidance; provides information on NHS services available; helps to sort out problems quickly and listens to concerns, suggestions or queries.

The PALS service within Berkshire East PCT can be contacted on telephone 01753 635615. A voice mail service is available outside of office hours. The PALS service also has a generic email address for contact :- pals.berkseast@berkshire.nhs.uk

UKAN

UKAN is a consortium of user-led advocacy services
Telephone: 0114 272 8171