Where You Can Get Advocacy

ADVOCACY PROVIDERS SUPPORTING RESIDENTS IN THE BOROUGH

Citizens Advice Bureau

Maidenhead CAB provides a service of information, advice, assistance, referral, advocacy and representation at specified formal proceedings. Home visits are available.

Address: Maidenhead CAB, 4 Marlow Road, Maidenhead, SL6 7YR

Opening times: Mornings and afternoons on Monday, Tuesday, Wednesday and Friday. Open Saturday (mornings only) and are closed on Thursdays.

Telephone advice and General Info: (available during all opening hours) (01628) 621006
Appointments: (01628) 674842
Website: http://www.maidenheadcab.org.uk/

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Older People

Age Concern Berkshire

Predominantly for residents and patients in private, voluntary homes and nursing homes as well as for vulnerable and housebound older people and those with learning difficulties. Provide financial advocacy.
Address: St. Andrew's House, Wilton Road, Reading, Berkshire RG30 2SS
Tel: 0118 959 4242
E-mail: acb@acberk.org

Age Concern Slough & Berkshire East

Provides an advocate service for residents aged 50 plus. (Home visits will be made where requested.)
Address: Age Concern Slough and Berkshire East, The Village, 101-102 The High Street, Slough, Berkshire, SL1 1HL
Telephone: 01753 822890
Website: http://www.ageconcernsabe.org.uk/

Datchet Help Point

Provide a range of information and services, at least 80% of our clients are the elderly who need help dealing with RBWM either because:

• they can't understand letters received,
• they have a problem and haven't the confidence to follow it up,
• they cannot hear on the telephone,
• or get easily confused.

Address: Datchet Ecumenical Parish Centre, 24 The Green, Datchet, Berkshire, SL3 9JH
Telephone: 01753 544556
Email: Datchet.helppoint@tiscali.co.uk

Maidenhead Alzheimer's Society

Works to improve the quality of life of carers and people with dementia in Maidenhead.
Address: Highview, North Road, Maidenhead, SL6 1PL
Telephoe: 01628 626331
E-mail: alzheimers-smb.btconnect.com
Website: http://www.alzheimers.org.uk/Maidenhead

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Mental Health

SEAP (Support, Empower, Advocate, Promote)

SEAP provides an advocacy service in Berkshire for adults with a mental health issue. The service can only support with issues about mental health care and treatment. SEAP also provides the IMHA (Independent Mental Health Advocacy) service and this is available to anyone who is under section of the Mental Health Act or on Community Treatment Orders. Advocates regularly visit wards at various hospitals and drop-ins/day centres and can also meet individuals at their home or elsewhere in the community.
Address: Pingemead House, Pingewood, Reading. RG30 3UR
Telephone: 0118 9754517
E-mail: berkshire@seap.org.uk
Website: http://www.seap.org.uk/

New Voice

Address: HIGHVIEW, 6 North Street, Maidenhead

Matrix Advocacy Service

Provide an advocacy service for people under the Mental Capacity Act.

For a form and leaflet: http://www.matrixsdt.com/

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Learning Disabilities / Difficulties

Maidenhead Mencap

Maidenhead Mencap supports adults and children with learning disabilities, their parents and carers, within the Maidenhead area. Information and informal advocacy is offered through the organisation's Support-worker.
Address: Highview, 6 North Road, Maidenhead, Berks SL6 1PL
Telephone: 01494 880047
email:catherinevward@yahoo.co.uk

Website:www.mencapmaidenhead.co.uk

Windsor Mencap

Windsor Mencap provides advocacy and support to people with learning disabilities and their families aiming to ensure that those with special needs are offered the same opportunities as other members of the community.

Address: Windsor Mencap, The Club House, Helston Lane, Windsor, SL4 5HS
Telephone: 01753 863867

United Voices

United Voices provides an advocacy service for people with learning difficulties throughout East Berkshire. It is a member led organisation which promotes the life chances of its members through the support and development of self advocacy skills that empower and enable them to make independent and informed decisions.

Address: Speedwell Building, Wexham Nursery, Wexham Road, Slough, SL2 4HE
Telephone: 007901 722284
Email: enquiries@united-voices.co.uk
Website: www.united-voices.org.uk

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Sensory Needs

RNID

Communications support can be provided through RNID

Address: RNID Regional Communications and Information South East, 19-23 Featherstone Street, London EC1Y 8SL
Information Line (Freephone): 0808 808 0123 / 01225 485 770
Textphone 0808 808 9000
Email: informationline@rnid.org.uk / Email: information.southeast@rnid.org.uk
Website: www. RNID.org.uk

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Physical Disability

SEAP (Support, Empower, Advocate, Promote)

Physical Disability Advocacy - SEAP provides an advocacy service in Berkshire for adults with a physical disability. The service can support with issues about housing, benefits, finances, complaints and health care and treatments. SEAP is independent of statutory health and social services. The advocate is able to meet with individuals at hospitals, their home or elsewhere in the community.

The service is free of charge and completely confidential.

Address: Advocacy Office, King Edward V11 Hospital, St Leonard's Road, Windsor, Berkshire, SL4 3DP
Telephone: 01753 636336
E-mail: berkshire@seap.org.uk
Website: http://www.seap.org.uk

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Carers

Berkshire Carers Service (formerly known as Princess Royal Trust Carers Service)

The Trust works in the Royal Borough to support carers (people who, without payment, provide help to a partner, child, relative, friend or neighbour, who could not manage without their help) through the provision of advocacy and practical support services.

Address: Highview, 6 North Street, Maidenhead, SL6 1PL or
South East Area: 6 Cross Street, Reading, Berks, RG1 1SN
Telephone: (01628) 777217 or 0118 950 5177 (Carers Line)
E-mail: helpline@berkshirecarers.org
Website: www.carers.org/berkshire

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Health

Independent Complaints Advocacy Service (ICAS)

ICAS can help you if you feel you have not had the service you expect from the National Health Service (NHS) and want to complain.

ICAS can:

• Generally support you with your NHS complaint
• Provide a self-help pack so you can deal with your own complaint
• Put you in touch with other people other people who can help you
• Involve an interpreter or a translator if you need one
• Meet you in a place where you feel comfortable if you're not able to visit our office or speak on the phone

ICAS cannot:

• help you to claim compensation
• get an NHS employee disciplined
• give legal advice
• help you with complaints about private medical treatment
• give medical advice
• investigate complaints

Address: South of England Advocacy Projects, Kingfisher Exchange, 3rd Floor, Kingfisher House, Walton Street, Aylesbury, HP21 7AY.
Telephone: 0845 600 8616
Fax: 01296 468171

Email: aylesbury.icas@seap.org.uk

Thames Valley Positive Support

TVPS Online provides information self-help and HIV service provision.
Provides advice, support and Advocacy services for people living with HIV /AIDS, their partners, family and carers

Address: PO Box 1433, Slough, SL1 6YG
Telephone: Burnham Support Centre 01628 603400
E-mail: office@tvps.org.uk
Web: http://www.tvps.org.uk/

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Autism

Berkshire Autistic Society (BAS)

BAS are able to provide a limited advocacy service to people with an Autistic Spectrum Disorder. Usually this takes the form of a BAS representative making telephone calls to local authority providers on behalf of someone with an autistic spectrum disorder (ASD). In addition, whenever resources are available, they may accompany someone to a meeting.

Address: Ground Floor, 197 Oxford Road, Reading, Berkshire, RG1 7UZ
Telephone Help line: (0118) 959 4594
E mail contact@autismberkshire.org.uk
Website http://www.autismberkshire.org.uk/

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Other Support

Patient Advice and Liaison Services (PALS)

The Patients Advice and Liaison Service (PALS) within Berkshire East PCT covers the areas of Windsor, Ascot, Maidenhead, Slough and Bracknell Forest.

The service is confidential and focuses on improving NHS services to patients. It offers patients, their families and carers advice, support and guidance; provides information on NHS services available; helps to sort out problems quickly and listens to concerns, suggestions or queries.

The PALS service within Berkshire East PCT can be contacted on telephone 01753 635615. A voice mail service is available outside of office hours. The PALS service also has a generic email address for contact :- pals.berkseast@berkshire.nhs.uk
Website: Berkshire East PCT

UKAN

UKAN is a consortium of user-led advocacy services
Telephone: 0114 272 8171

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