Residential Care

A residential care home provides accommodation, meals and personal care for older people, people with disabilities, or people who are unable to manage at home, for whatever reason.

The level of care varies from home to home, but the Government defines it as the kind of care you would receive from a competent and caring relative. This includes: help with eating, washing, bathing, dressing and toilet needs; and caring for you if you become ill. However, residential care does not include nursing care.

The decision to recommend a residential or nursing home will only be made after a full assessment. If nursing home care is recommended, then the local health authority also has to agree to this. You can also consider homes in other local authority areas if your needs will be better met there.

When choosing a home, it is important to make sure that you choose one that will be right for you both now and in the future. You can get advice and information to help you make this important decision through contacts provided by the Access Team or by looking at the website page alternative providers of care.

If you think you might benefit from any service provided by Social Services and you would like us to contact you by phone or email, please click the following link and complete the Social Services Contact Us/Self Referral Online Form and someone will be in touch with you as soon as possible.

Checking standards in Residential Care

All residential homes, whether council-run or private, are regularly inspected by the Commission for Social Care Inspection (CSCI). On their website you will find free, independent reports on the quality of local homes and care services to help you make an informed choice.

Fair Processing Notice

The Royal Borough of Windsor & Maidenhead is required by law to protect the public funds we administer. In order to detect and prevent fraud, we are required to share information provided to us with the Audit Commission particularly relating to residents of supported care homes. The Audit Commission will use this information carry out data matching exercises. This involves comparing personal information to other computer records held by the same or other organisations to see if they match.

This process allows potentially fraudulent claims and payments to be identified. If an inconsistency is found, no assumption is made as to whether there is fraud, error or some other explanation, until an investigation is carried out.

The use of data by the Audit Commission in a data matching exercise is carried out with statutory authority under its powers in Part 2A of the Audit Commission Act 1998. It does not require the consent of the individuals concerned.

Data matching by the Audit Commission is subject to a Code of Practice. Further information can be found via the following links.
http://www.audit-commission.gov.uk/nfi

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