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What To Do About Abuse


What To Do About Abuse


Stay calm and listen to them
Take what you are being told seriously
Reassure them that they have done the right thing by telling you
Be aware that medical or other evidence might be needed
Make a written note of what you have been told
Contact Social Services or the police

Do Not

Press the person for more details (these can be taken later)
Assume that someone else is aware of the situation and will take action
Contact the alleged abuser
Promise to keep it a secret
Be afraid to contact Social Services or the police to discuss it

What To Do Next

  1. Ensure the safety of the adult and any other person at risk
  2. Tell the adult about what you propose to do and ask for their view and wishes.
  3. Inform the person that any further investigation will be carried out sensitively and that information will only be shared with people that need to know

Police Involvement

The police must be involved when there is:

  • An allegation of sexual abuse or there is a suspicion that sexual abuse has occurred
  • Alleged or suspected case(s) of physical injury. This includes violence to the adult constituting assault, actual or grievous bodily harm
  • An alleged or suspected case of cruelty. The offences include those whereby an adult is ill-treated or neglected
  • Allegations or suspicions which involve unusual circumstances, e.g. organised or institutional abuse
  • An alleged or suspected case of financial abuse
  • Any circumstance where a criminal offence is suspected

For more information about safeguarding and protecting vulnerable adults from abuse please visit our other webpages:

Who to contact if you suspect abuse

What is abuse?

Safeguarding adults from abuse

Berkshire Safeguarding Adults Policy

Safeguarding Adults Review

Safeguarding Adults Board

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Modified: 2015-03-20
Published: Wed, 25 Mar 2015 11:07:53
Author: Allison Helyer
Editor: Allison.Helyer
RDCMS ID: 6530