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Transport Related Payments: Frequently Asked Questions

What do I do if I don't know how long my Doctor's or hospital appointment will last?

We always allow extra time in case Doctor's and hospital appointments run late, and our office staff will co-ordinate with the surgery or hospital to get the best idea of timings.

Who are People to Places?
What is TAPs and how will it work?
Will the driver carry my shopping to the door?
Why is this change happening?
Can I make a regular weekly trip booked in advance?
What are the disadvantages to the users?
I am worried that I will be driven around the countryside picking up other passengers.
Can I combine the 2 mile vouchers for longer trips?
Is the service punctual?
Can I bring a Carer, family member or assistance dog with me?
What do I do if I don't know how long my Doctor's or hospital appointment will last?
What if I need to cancel my journey at the last minute?
What happens if I miss my pick up time and don't own a mobile phone?

Business Services Team Contact Details

Telephone: 01628 683591

Email: directpayments@rbwm.gov.uk

Business Services Team
Direct Payments
The Royal Borough of Windsor and Maidenhead
Town Hall
St Ives Road
Maidenhead SL6 1RF