Transport Related Payments: Frequently Asked Questions
What happens if I miss my pick up time and don't own a mobile phone?
The driver will contact the office, who will contact your emergency contacts to assist in finding you. Also we'll work with you to establish strategies so problems like this are avoided where possible.
Local shops have often helped out by ringing us on a client's behalf.
- Who are People to Places?
- What is TAPs and how will it work?
- Will the driver carry my shopping to the door?
- Why is this change happening?
- Can I make a regular weekly trip booked in advance?
- What are the disadvantages to the users?
- I am worried that I will be driven around the countryside picking up other passengers.
- Can I combine the 2 mile vouchers for longer trips?
- Is the service punctual?
- Can I bring a Carer, family member or assistance dog with me?
- What do I do if I don't know how long my Doctor's or hospital appointment will last?
- What if I need to cancel my journey at the last minute?
- What happens if I miss my pick up time and don't own a mobile phone?
Business Services Team Contact Details
Telephone: 01628 683591
Email: directpayments@rbwm.gov.uk
Business Services Team
Direct Payments
The Royal Borough of Windsor and Maidenhead
Town Hall
St Ives Road
Maidenhead SL6 1RF
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