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Transport Related Direct Payments: Frequently Asked Questions

Can I have taxi vouchers instead of Direct Payments?

We no longer issue Taxi Vouchers, as we believe that Concessionary Fare Direct Payments gives you more choice over your transport e.g. Petrol money for family and friends who help with transport.

What is a Transport Related Direct Payment?
How do I apply for a Transport Related Direct Payment?
Can I change from using a bus pass to Transport Related Direct Payments?
Can I have both a bus pass and Transport Related Direct Payment at the same time?
How do I appeal against your decision not to make Transport Related Direct Payments to me?
When will I receive my Transport Related Direct Payment?
Can I still receive Direct Payments if I don't have a Bank Account?
Do I need to prove how I spend the Transport Related Direct Payments?
Do I have to renew my Transport Related Direct Payment application each year?
Can I claim Transport Related Direct Payments on behalf of someone else?
Would Transport Related Direct Payments affect my benefits entitlement?
Do I have to provide proof of entitlement when applying for Transport Related Direct Payments?
What can I use as proof of entitlement when applying for Transport Related Direct Payments?
Will I get the Transport Related Direct Payment if I haven't completed a Wellbeing Assessment?
Can I get help with completing the application form?
Why do you want all the information on the Application Form?
Can I have taxi vouchers instead of Direct Payments?

Direct Payments Team Contact Details

Telephone: 01628 683800

Email: directpayments@rbwm.gov.uk

Direct Payments
Processing Team
The Royal Borough of Windsor and Maidenhead
Town Hall
St Ives Road
Maidenhead SL6 1RF