Transport Related Payments: Frequently Asked Questions
Why is this change happening?
The Council has decided to change from the cash payment to a voucher system because it wants to be sure that all the public money that goes into the scheme is used for the purpose for which it is intended.
- Who are People to Places?
- What is TAPs and how will it work?
- Will the driver carry my shopping to the door?
- Why is this change happening?
- Can I make a regular weekly trip booked in advance?
- What are the disadvantages to the users?
- I am worried that I will be driven around the countryside picking up other passengers.
- Can I combine the 2 mile vouchers for longer trips?
- Is the service punctual?
- Can I bring a Carer, family member or assistance dog with me?
- What do I do if I don't know how long my Doctor's or hospital appointment will last?
- What if I need to cancel my journey at the last minute?
- What happens if I miss my pick up time and don't own a mobile phone?
Business Services Team Contact Details
Telephone: 01628 683591
Email: directpayments@rbwm.gov.uk
Business Services Team
Direct Payments
The Royal Borough of Windsor and Maidenhead
Town Hall
St Ives Road
Maidenhead SL6 1RF
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