Transport Related Direct Payments: Frequently Asked Questions

1. What is a Transport Related Direct Payment?
2. How do I apply for a Transport Related Direct Payment?
3. Can I change from using a bus pass to Transport Related Direct Payments?
4. Can I have both a bus pass and Transport Related Direct Payment at the same time?
5. How do I appeal against your decision not to make Transport Related Direct Payments to me?
6. When will I receive my Transport Related Direct Payment?
7. Can I still receive Direct Payments if I don't have a Bank Account?
8. Do I need to prove how I spend the Transport Related Direct Payments?
9. Do I have to renew my Transport Related Direct Payment application each year?
10. Can I claim Transport Related Direct Payments on behalf of someone else?
11. Would Transport Related Direct Payments affect my benefits entitlement?
12. Do I have to provide proof of entitlement when applying for Transport Related Direct Payments?
13. What can I use as proof of entitlement when applying for Transport Related Direct Payments?
14. Will I get the Transport Related Direct Payment if I haven't completed a Wellbeing Assessment?
15. Can I get help with completing the application form?
16. Why do you want all the information on the Application Form?
17. Can I have taxi vouchers instead of Direct Payments?

Direct Payments Team Contact Details

Telephone: 01628 683800

Email: directpayments@rbwm.gov.uk

Direct Payments
Processing Team
The Royal Borough of Windsor and Maidenhead
Town Hall
St Ives Road
Maidenhead SL6 1RF

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