Concessionary Fare Direct Payments: Frequently Asked Questions

1. What is a Concessionary Fare Direct Payment?
2. How do I apply for a Concessionary Fare Direct Payment?
3. Can I change from using a bus pass to Concessionary Fare Direct Payments?
4. Can I have both a buss pass and Concessionary Fare Direct Payment at the same time?
5. How do I appeal against your decision not to make Concessionary Fare Direct Payments to me?
6. When I am going to recieve my Concessionary Fare Direct Payment?
7. Can I still receive Concessionary Fare Direct Payments if I don't have a Bank Account?
8. Do I need to prove how I spend the Concessionar Fare Direct Payments?
9. Do I have to renew my Concessionary Fare Direct Payment application each year?
10. Can I claim Concessionary Fare Direct Payments on behalf of someone else?
11. Would Concessionary Fare Direct Payments affecy my benefits entitlement?
12. Do I have to provide proof of entitlement when applying for Concessionary Fare Direct Payments?
13. What can I use as proof of entitlement when applying for Concessionary Fare Direct Payments?
14. Will I get the Concessionary Fare Direct Payment if I haven't completed a Wellbeing Assessment?
15. Can I get help with completing the Concessionary Fare Direct Payment application form?
16. Why do you want the information on the Concessionary Fare Direct Payment Application Form?
17. Can I have taxi vouchers instead of Concessionary Fare Direct Payments?

Direct Payments Team Contact Details

Telephone: 01628 683591

Email: directpayments@rbwm.gov.uk


Post: Direct Payments Team
The Royal Borough of Windsor and Maidenhead
York House
Sheet Street
Windsor
SL4 1DW