Social Services Access Team

The Access Team is the first point of contact and access for the general public, existing service users, carers, third parties, health and social care professional and other agencies to the Adult Care Service.  The team has a key role within Social Services in dealing with enquiries, giving information or advice, sign posting to other organisations or directorates and taking referrals for community services. 

The Access Team helps people in need of support to remain independent and living in the community.  These services are available to people with a wide range of needs including:

• Older people who are frail and vulnerable
• People with a physical or sensory disability
• Carers
• People with HIV and AIDS related conditions

At the Access Team we aim to:

• Help those most in need
• Meet individual needs
• Treat people fairly
• Provide a quick response

If Social Services is not the most appropriate organisation or directorate to help then you will be given information and advice about where you can get help.  For more information on some of the services that we can help to provide, please use the links at the bottom of the page.

If you are already a service user, and you have recently had a change of circumstance, or a change of your details has occured, please let us know by clicking on the following link, and filling out the Change of Circumstances Online Form.

If you think you might benefit from any service provided by Social Services and you would like us to contact you by phone or email, please click the following link and complete the Social Services Contact Us/Self Referral Online Form and someone will be in touch with you as soon as possible.

Click the following link for the Disabilities page.

Click the following link for the Help for Adults page.

Click the following link for the services for older people page.

Adult Care Service Access Team
York House
Sheet Street
Windsor
SL4 1BY

Tel: 01628 683744

Email: access.services@rbwm.gov.uk

Emergency Out of Hours Duty Team - Tel: 01344 786543