Flooding Information

Contact Information

Emergency contact during office hours: 01628 683804 (8am-6pm Mon-Fri)
Out of Hours Emergency number: 01753 853517

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Flooding:

Although the Thames is the largest river in the Royal Borough, there are a number of other watercourses e.g. the Bourne, the Battle Bourne, Wraysbury and Horton Drains, that can contribute to potential flooding problems in local areas.

Whilst the Environment Agency is responsible for flood protection and issuing flood warnings the Royal Borough is committed to working with the Agency, the emergency services and with local people to offer assistance when flooding takes place.

Before, during and after flooding incidents, the Council will help wherever possible by: 

• Providing sandbags to homes (but only where there is an imminent risk of flooding), please see Sandbags webpage for further information)
• Closing Roads if flooded
• Looking after the elderly and vulnerable
• Providing evacuation centres if large numbers of people are made homeless
• There are also a small number of portable toilets available for distribution to affected properties. However, the Council cannot provide pumps or dehumidifiers to individuals or properties. 

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Environment Agency Flood Information

The Environment Agency operates a telephone Voice Messaging System to send recorded flood-warning messages to your home, office or mobile telephone. This service is free of charge.

Environment Agency flood information number: 0845 988 1188

There are quick dial numbers for the Thames that can be added after the above number. (Wait for the prompt)

Contact	Description	Quick dial number
River Thames at Bourne End	River Thames at Bourne End including Spade Oak Reach, Cockmarsh and Riversdale	173103
River Thames at Cookham	River Thames at Cookham including Cookham Lock, Cookham Village and East Cookham Rise	173104
River Thames at Datchet	River Thames at Datchet including Slough Road, Eton Road, Horton Road, Frogmore, Datchet Golf Course and Datchet Common	173106
River Thames at Horton	River Thames at Horton including Horton Gardens and Kingsmead Quarry	173107
River Thames at Hurley and Harleyford	River Thames at Hurley and Harleyford including Hurley Lock and Temple Lock, Frogmill Spinney, Temple Mill Island and Temple	173101
River Thames at Marlow and Bisham	River Thames at Marlow and Bisham including Marlow Lock, South Marlow, Little Marlow and Bisham Abbey	173102
River Thames at Maidenhead to Windsor and Eton	River Thames at Maidenhead, Bray, Dorney, Windsor and Eton	173105
River Thames at Old Windsor	River Thames at Old Windsor including Old Windsor Lock, Straight Road, Church Road, St Luke's Road and Friday Island	173108
River Thames at Staines and Egham	River Thames at Staines and Egham including Bell Weir and Penton Hook Locks, Runnymede, Hythe End, Pooley Green, Thorpe Lea and East Egham	173110
River Thames at Wraysbury	River Thames at Wraysbury and Ham Island including Friary Island	173109
Cut at Ryehurst Lane, Westley Mill and Paley Street	Cut at Ryehurst Lane, Westley Mill and Paley Street including Bucks Bridge, Berkshire	173202
Cut at the Binghams	Cut at the Binghams includong properties around Tithe Barn Drive, Berkshire	173201

You can also find information the Environment agency's web site.

The Agency also has a number of advice booklets including, Flood Directory, Flood Products, Damage Limitation, After a Flood and Flooding in Gardens. To ensure you receive a telephone flood warning message or for copies of the booklets write to:

The Environment Agency,
Flood Warning, Swift House,
Frimley Business Park,
Frimley, GU16 7SQ.

Emergency Planning

For advice on Emergency Planning in the borough please call: 01628 796865.

•   RBWM Generic Flood Plan 2008-09-08 (pdf 168KB)

Environment Agency Leaflets

•   Preparing for a Flood Leaflet (pdf 134KB)

•   During a Flood Leaflet (pdf 101KB)

•   After a Flood Leaflet (pdf 101KB)

•   Land Drainage Enforcement Policy (pdf 133kb)