Challenge your PCN

If you believe that the Penalty Charge Notice (PCN) should not have been issued you will need to contact us as soon as possible by one of the following methods.  Please note: if you want to challenge the PCN, you will need to within 14 days of receiving the PCN to reserve the right to pay at the discounted rate.

Formal Challenge

• I have received a Notice to Owner (NtO)

Informal Challenge

• I have not received a Notice to Owner (NtO)

Rejection

• If a challenge is rejected
• I have received a Notice of Rejection
• If no challenge is received

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Formal Challenge

I have received a Notice to Owner (NtO)

Notice of Representation is required by one of the following methods:

• Complete the reverse of the Notice to Owner form and send in to the address given on the form or
• Complete the on-line formal challenge form

Challenges will be carefully considered and if RBWM agrees with you, you will receive a 'Notice of Acceptance' but if not, you will receive a 'Notice of Rejection'.

Informal Challenge

I have not received a Notice to Owner form

All challenges must be in writing as identified below, we cannot accept challenges or make decisions over the telephone. An informal challenge can only be made prior to the Notice to Owner (NtO) being issued.

• write to the address on the back of the PCN
• write to the address below
• by handing in a letter of challenge to a council office reception in either Windsor or Maidenhead
• or the the On-Line Challenge Form

If the challenge is received within 14 days of the contravention any discount applicable will be frozen until a reply is issued.  Please ensure that the following information is included with your challenge:

• PCN Number
• Vehicle Registration
• Your Name and Address (for the reply)
• Any original Pay & Display Tickets (please keep a copy for your records)
• Any other supporting evidence

Rejection

If a challenge is rejected

If your challenge is rejected and payment has not been received, RBWM will send a letter to the Person or Company who we believe to be the owner of the vehicle in question. The full payment penalty charge will then be applicable £60. 

The letter is sent to the person believed to be the owner of the vehicle as they are liable for any PCNs issued to the vehicle regardless of who was driving.

Please see the National Parking Adjudication Service Owner Liability webpage for further details.

Notice of Rejection

If you receive a 'Notice of Rejection' you must:

• either pay the penalty charge
• or appeal to an Independent Parking Adjudicator within 28 days.

In order to to lodge an appeal, complete the appeal form enclosed with the 'Notice of Rejection'. Appeals can only be considered after the Council has rejected your 'Formal Challenge'. If no action is taken the matter will be referred to the Traffic Enforcement Centre (TEC) for a 'Charge Certificate' whereby the fine is increased by 50%. The certificate will be lodged with the court to obtain the amount due.

If no challenge is received

If no challenge is received we will write to the DVLA after a period of 14 days to obtain the vehicle owner's details (as above Owners Liability applies). When these are received a letter will be sent to the vehicle owner with the details of the contravention. If no reply is received the matter will be referred to the Traffic Enforcement Centre (TEC).

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