If you believe that the Penalty Charge Notice (PCN) should not have been issued you will need to contact us as soon as possible by one of the following methods. Please note: if you want to challenge the PCN, you will need to within 14 days of receiving the PCN to reserve the right to pay at the discounted rate.
Formal Challenge
Informal Challenge
Rejection
Challenges will be carefully considered and if RBWM agrees with you, you will receive a 'Notice of Acceptance' but if not, you will receive a 'Notice of Rejection'.
All challenges must be in writing as identified below, we cannot accept challenges or make decisions over the telephone. An informal challenge can only be made prior to the Notice to Owner (NtO) being issued.
If the challenge is received within 14 days of the contravention any discount applicable will be frozen until a reply is issued. Please ensure that the following information is included with your challenge:
If your challenge is rejected and payment has not been received, RBWM will send a letter to the Person or Company who we believe to be the owner of the vehicle in question. The full payment penalty charge will then be applicable £60.
The letter is sent to the person believed to be the owner of the vehicle as they are liable for any PCNs issued to the vehicle regardless of who was driving.
Please see the National Parking Adjudication Service Owner Liability webpage for further details.
If you receive a 'Notice of Rejection' you must:
In order to to lodge an appeal, complete the appeal form enclosed with the 'Notice of Rejection'. Appeals can only be considered after the Council has rejected your 'Formal Challenge'. If no action is taken the matter will be referred to the Traffic Enforcement Centre (TEC) for a 'Charge Certificate' whereby the fine is increased by 50%. The certificate will be lodged with the court to obtain the amount due.
If no challenge is received we will write to the DVLA after a period of 14 days to obtain the vehicle owner's details (as above Owners Liability applies). When these are received a letter will be sent to the vehicle owner with the details of the contravention. If no reply is received the matter will be referred to the Traffic Enforcement Centre (TEC).