Challenge your PCN

If you believe that the Penalty Charge Notice (PCN) should not have been issued you will need to contact us as soon as possible by one of the following methods.

Please Note: The On-Line Challenge forms are unable to accept scanned or uploaded images. If you wish to submit these please do so via post.

Informal Challenge

I have just received a PCN and have not yet received a Notice to Owner form

On-Line Challenge Form

All challenges must be in writing as identified below, we cannot accept challenges or make decisions over the telephone (Please allow up to 48 hours from issue for this to appear on the system). An informal challenge can only be made prior to the Notice to Owner (NtO) being issued. You can do so by one of the following methods;

• writing to the address on the reverse of the PCN
• handing in a letter of challenge to a council office reception in either Windsor or Maidenhead
• or via the On-Line Challenge Form

If the challenge is received within 14 days of the contravention any discount applicable will be frozen until a reply is issued. Please ensure that the following information is included with your challenge:

• PCN Number
• Vehicle Registration
• Your Name and Address (for the reply)
• Copies of Pay & Display Tickets - if applicable (please keep originals for your records)
• Any other supporting evidence

If your informal challenge is unsuccessful, you will then have an opportunity to challenge the PCN further via a Notice to Owner, this will be sent to the registered keeper at least 28 days after the initial rejection notice if no payment is made against the charge.

Formal Challenge

I have received a Notice to Owner (NtO) or Regulation 10 PCN (Served by Post)

On-line formal challenge form

Notice of Representation is required by one of the following methods:

• Complete the reverse of the Notice to Owner or Regulation 10 PCN and send in to the address given on the form or
• Complete the on-line formal challenge form (Please have the WebCode to hand as it appears on the letter).

All Challenges will be considered on an individual basis and if RBWM does grant this you will receive a 'Notice of Acceptance' but if not, you will receive a 'Notice of Rejection'.

Notice of Rejection - Formal Rejection

If you receive a 'Notice of Rejection' you must:

• either pay the PCN
• or appeal to an Independent Parking Adjudicator within 28 days.

In order to lodge an appeal with an Independent Adjudicator, please complete the appeal form enclosed with the 'Notice of Rejection'. Appeals to the Adjudicator can only be considered after the Council has rejected your 'Formal Challenge'.

If no payment or challenge is submitted a 'Charge Certificate' will be issued whereby the fine is increased by 50%. If payment is still not forthcoming the case will progress to the Traffic Enforcement Centre for the debt to be registered.

If no challenge is received

If no challenge is received we will write to the DVLA after a period of 21 days to obtain the vehicle owner's details (Owners Liability applies). When these are received a Notice to Owner will be sent to the registered keeper with the details of the contravention. If no reply is received the case will progress accordingly.

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