Flooding update

Advice and information

Updated 12.15pm Friday 11 April

Use our interactive map for up-to-date flood-related information.

The Royal Borough and its partner agencies continue to work to support residents who were affected by the flooding.

Please see information below for residents and businesses after the flooding:

Flood debris

Please do not put flood debris, flood-damaged household goods and sandbags in your wheelie bins or leave it for collection by Veolia .


Surplus sandbags - special collections in borough's flood-hit areas New icon

Residents affected by the flooding earlier in the year will be given further Royal Borough support next week with a sandbag collection service from outside their own homes.

Residents are being urged to hang on to the sandbags provided during the floods for potential future use.

The Council is currently finalising arrangements for collecting sandbags that are no longer required. Older and vulnerable residents who need assistance can register by filling in the form on the council's website, or by calingl the customer contact centre on 01628 683800 (between 8am and 6pm). These will be collected as part of the borough-wide collection arrangements.

Insurance advice

If your home was flooded please contact your insurance company. There is lots of information in a new leaflet from the Association of British Insurers (also see pdf download attached below) or visit the ABI website for advice and guidance at https://www.abi.org.uk/.

Road cleaning

The council and contractors Veolia Environmental Services have completed the initial clean-and-repair operation, including:

  • roads and council car parks swept of flood debris
  • streetcare teams filling potholes and making other fast-response repairs and
  • a detailed inspection of road surfaces to identify issues that need major repairs or resurfacing.

Assessment continues to identify the need for further repairs and maintenance.

After-the-floods response

A multi-agency flood recovery group has worked to support our communities and the Royal Borough has a full response plan includes:

  • helping to restore Wraysbury and Bisham Primary Schools after their use as community hubs for local residents during the floods
  • collecting the chemical toilets and event-style loos that have been provided in all the flooded areas when they are no longer needed
  • liaising with public health to provide common sense health and hygiene information and advice
  • working with the vulnerable people who were relocated from their homes, to ensure the right outcome for each person's individual needs
  • signposting residents to sources of advice about flood relief funding, including the borough's Flood Relief Fund and the Berkshire Flood Recovery Fund (see below)
  • providing council tax exemption advice to residents whose homes are not habitable because of flood damage (see below)
  • helping flood-affected businesses access the right information to help them get back to business as usual.

The customer contact centre is open 8am to 6pm to answer questions and provide advice on how residents can access financial and other practical help. Call 01628 683800.

Good advice for before, during and after a flood is available from the Environment Agency website.

Offers of help - linking with residents' needs

The Council has received more than 200 offers help from residents and businesses, all wanting to support flood-hit communities. Thank you for this amazing response.

We are now linking these generous offers with the people who need help - and we want to hear from affected residents about the kinds of things that will make it easier for you to recover from the flooding. Do you need cleaning products, a willing pair of hands to help with clearing up, DIY supplies, for example?

Let us have your needs and we will do our best to match these with the offers we have received from volunteers and businesses. Send your requests to debra.beasley@rbwm.gov.uk

Media enquiries

Call 01628 796220, 796507 or 796305. Outside normal office hours call 01753 853517.

Flooding and private water supplies

If you rely on a private water supply, i.e. a well, spring or bore hole head that has been covered by flood water, you should assume the supply has been contaminated and not fit to use without boiling.

Boil water before you use it for food preparation/washing, drinking, brushing teeth, and washing wounds. Alternatively you could use a bottled water supply, but please refer to the NHS advice on giving water to infants. Remember also that water for pets should be boiled.

Flooding and your power supply

Safety advice and guidance from SSE, including emergency numbers.

Health and hygiene - some useful websites

Flood water may be contaminated with sewage and animal or other waste and so may contain harmful bacteria or chemicals. However the risk of illness is low because of dilution in the high volume of water. A number of agencies have advice on their websites:

Help after the flooding for residents

If you haven't done so already, contact your insurers for information about making a claim and disposing of any flood-damaged items.

Royal Borough of Windsor and Maidenhead Flood Relief Fund
The RBWM Flood Relief Fund is available to provide financial assistance (up to £500) to residents of the Royal Borough who suffer hardship and distress or are in a condition of need as a result of local flooding. Contributions can also be made from the fund towards some flood protection measures. Due to the limited funds available, it will not be possible for the Fund to cover the total cost of any losses incurred. The Council would also expect residents to seek redress through their insurance companies.

Please complete the on-line application form to make a claim for financial assistance towards the cost of damage or loss incurred.

Berkshire Flood Recovery Fund

Berkshire Community Foundation's Flood Recovery Fund is offering financial help for residents, businesses and community groups affected by the flooding.

Easy to access and apply for, the funding offers grants for:
• Local residents who are vulnerable, those who have losses not recoverable elsewhere, e.g. insurance, and nominations by parish councils of those in special need (grants of up to £1,000)
• Community groups working with people affected by the flooding or which have been directly affected themselves and have losses not covered by insurance (grants of between £1,000 and £10,000)
• Small and micro businesses severely affected (or in areas where help is needed to support economic recovery after the floods); complementary to government and council sources of funding and run in partnership with parish councils, grants of between £500 and £3,000 are available.

More information from Berkshire Community Foundation at http://www.berkshirecommunityfoundation.org.uk/, email BCFFloodFund@berkshirecf.org or call 0118 930 3021.

Repair and Renew Grant

This government grant is available from 1 April 2014 and aims to fund additional future flood prevention for homes and businesses which have been flooded since 1 December 2013.

Administered by the council, the fund is designed for repairs over and above those covered by insurance and will be subject to certain criteria.

Please complete the on-line application form to apply for funding.

Council Tax Exemption
Residents with homes affected by the recent floods can apply for an exemption from Council Tax. This means that for the time that they are living in temporary accommodation while their main home is flood damaged they will not be charged Council Tax.
The exemption applies to residents forced to move out of their properties because of flood damage. The exemption applies for every day that the property is empty and in need of substantial building or remedial works to make it habitable again. The exemption can last for up to 12 months.

For further details about the scheme email council.tax@RBWM.gov.uk quoting Council Tax - Flood Exemption in the subject box.

Local Welfare Provision - Crisis Support

Find out more at www.rbwm.gov.uk/web/lwp.htm

Citizens Advice Bureau

Advice and help are available. For more information visit http://www.maidenheadcab.org.uk/

Help after the flooding for businesses

Also see Berkshire Flood Recovery Fund (above)

Business rates relief

If your business has been adversely affected by flooding you could be eligible for three month's relief from Business Rates.

Just to drop an email to business.rates@rbwm.gov.uk with your address and the dates you have been affected by the flooding and you will be awarded the appropriate rate relief.

Business support

The government Business Support Helpline - on 0300 456 3565 - provides comprehensive advice and support to businesses affected by floods and offers a free one-hour call with a dedicated Business Support Adviser to help businesses get back on their feet.

Repair and Renew Grant

This government grant is available from 1 April 2014 and will aim to fund additional future flood prevention for homes and businesses which have been flooded since 1 December 2013.

Administered by the council, the fund is designed for repairs over and above those covered by insurance and will be subject to certain criteria.

Please complete the on-line application form to apply for funding.

Business Support Scheme

There is a new Business Support Scheme worth up to £10m to provide hardship funding for SME businesses in areas affected by the floods. Both businesses that have been flooded and businesses that are in affected areas and have suffered significant loss of trade can to apply for support. Eligible businesses will be able to claim for funding for things like immediate clean-up costs, materials, and exceptional costs to help them continue trading.

The Royal Borough is administering the scheme in our area and businesses wishing to apply should complete this form.

Time to Pay

Extra time is being allowed for businesses to file accounts without any penalties. If any affected company is unable to file accounts or other documents on time as a direct result of the floods, Companies House will agree an extension and not collect the penalties which apply for late filings.

The scheme covers all taxes owed to HMRC, including VAT, PAYE and corporation tax and is for any business affected by the flooding.

Apply by phoning 0300 200 3835 to discuss your issues with with an advisor. For further details contact the hotline set up by HMRC for those who have been affected by flooding and may have difficulties in meeting their tax liabilities. The helpline is: 0800 904 7900.

Farming Recovery Fund For help and advice email frf@defra.gsi.gov.uk telephone: 0300 060 2700 https://www.gov.uk/government/publications/farming-recovery-fund-guidance-for-applicants

£750 million from the major banks for business and individual customers affected by the floods. Contact your bank for more details https://www.gov.uk/government/news/new-measures-to-help-communities-hit-by-flooding.

Flood advice for food businesses
Cafes, restaurants and any food business can get up-to-date advice on recovering from flooding in a new leaflet published by the Council's Environmental Health Commercial Services team. See pdf below.

Support for tourism industry

This is a £2m business support package from the Department for Culture, Media and Sport ro help firms that rely on tourism. It includes business advice and marketing activity, with experts on the ground to give up to three hours of practical advice through local workshops and drop-in clinics. VisitEngland has also launched an online toolkit offering advice for affected businesses at www.visitengland.org/flood-response/index.aspx.

Flood relief fund for sport

This a £5m National Lottery Fund scheme, run by Sport England, to help restore pitches and repair sports facilities damaged by the flooding. There are small grants of up to £2,000 for emergency repairs and larger grants for longer-term, bigger projects.

The scheme is open to sports clubs, local authorities and community organisations. More details are available at www.sportengland.org/floodfund.

Guidance notes

  • Flooding guidance for residents
  • Flood Advice for Food Businesses

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Modified: 2014-04-11
Published: Fri, 11 Apr 2014 12:28:26
Author: Allison Helyer
Editor: Allison.Helyer
RDCMS ID: 38315
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