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Registration - Frequently Asked Questions

I have an unusual message on my screen, what should I do next?

Contact the Customer Service Centre (details below), who will take details and get the council's Technical team to investigate. In order to help them identify the problem correctly, please ensure that you supply the following information:

1. Name of the screen where the problem has occurred
2. Description of the data input and buttons clicked
3. The spelling of the error message(s)

What is the RBWM Portal?
Is it safe to register?
How do I know that the site is secure?
What information is needed for registration?
On the Registration page I have selected the wrong address, how do I correct it?
Why isn't my postcode recognised?
What happens when I have registered and clicked the 'Submit' button?
Which parts of my registration can I change?
I have an unusual message on my screen, what should I do next?
What support is available if I have any queries or problems?

Contact Information

Telephone: 01628 683870
Email: Customer Service Centre