Passwords - Frequently Asked Questions

Remember that capital and small letters are treated differently in the password (this is known as case sensitivity).

Your password might be rejected for these basic reasons:-

  • You have entered it incorrectly
  • You have used small letters instead of capital letters
  • You have used the letter O or o instead of the number 0 (zero)
  • You have used the number 1 instead of the letter (l)
  1. Why is my password so complicated?
  2. What happens if I forget my password?
  3. Why has my password been rejected?
  4. Is there a way to avoid errors when I enter my password?
  5. What if I don’t receive the e-mail containing my registration log in password?

Contact Information

Telephone: 01628 683870

Email: Customer Service Centre

Registration FAQs
Password FAQs
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Modified: 2008-08-28
Author: Sytem Administrator
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RDCMS ID: 20202