Complaints: Frequently Asked Questions

The Council has set up a simple Complaints Policy and Procedure to help you make your comment or complaint in the most effective way and to the right person. Each Council department has its own complaints officer(s) whose job is to receive your complaint, investigate it and ensure you get a swift response.
  1. How do I make a complaint to the Council?
  2. If I am unsatisfied with the council service, is there an independent body I can complain to?

Contact information:

Online - Complaints Form or telephone the Customer Service Centre - 01628 683 800


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Modified: 2009-04-02
Published: Thu, 27 Feb 2014 01:07:58
Author: Melanie Harper
Editor: Allison.Helyer
LGSL PID: 353
RDCMS ID: 15948
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