Policy documents

Further down this page you can download the current version of official library documents that explain the background and thinking behind Library and Information Services in the Royal Borough, using the links below. You will need Adobe Acrobat to do this – you can download it here.

Research and Development

We take an active approach to improving library services. 

Multi-Lib multimedia development programme
This looks at uses of multimedia in libraries.  Multi-Lib work to date includes our popular award winning computer games, which provide fun while developing basic computer skills for young library users.  Multi-Lib games are available to use under licence by other UK library services, and are enjoyed by many children on library computers in Windsor & Maidenhead, Buckinghamshire, Norfolk and Southampton.  Reports on Multi-Lib work are available below. 

webwords
This was a pilot that successfully demonstrated a single means of sound browsing library catalogues by connecting common web technologies.  webwords was proven to work with the major library catalogues.  For this webwords was judged winner of the 2005 Jodi Mattes Web Accessibility Excellence award.
Due to developments in other audio technologies that will supercede the need for it, webwords is no longer being developed after December 2006.  For further information visit the webwords website:
www.webwords.org

ThamesPilot
We were the lead authority in this lottery funded website that collects archive images and information about the history of the Thames, launched in 2004.  The ThamesPilot website is:
www.thamespilot.org.uk

We welcome feedback about these documents and our development services.  You can e-mail us at: libraries@rbwm.gov.uk

Multi-Lib development programme.  Phase 2, Research report 1:
Review of multimedia development 2002-2005.

•   Multi-Lib Phase 2 research report 1 (312 Kb)

Multi-Lib development programme.  Phase 2, Research report 2:
Literature review of computer games technology and public libraries for service development.

•   Multi-Lib phase 2 research report 2 (302 Kb)

Published October 2006.

•   Multi-Lib Phase 2 research report 3 (620Kb)

Multi-Lib development programme.  Phase 2, Research report 4:
An accessible talking comment form for children created in Flash.

 

•   Multi-Lib Phase2 Research Report 4 (620Kb)

•   Library ICT Strategy (I2) (190Kb)

•   Library Child Safety Policy (C3) (31Kb)

•   Library Byelaws October 2004 (417Kb)

•   Library Rules and Regulations (36kb)

•   Library Learning Strategy (pdf 319kb)

•   Library Internet Access Policy (38Kb)

•   Library Diversity Policy (88Kb)

•   Library Stock and Information Policy and Standard (154Kb)

•   Library Information Services Requests Standard (68Kb)

•   Library and Information Services Requests Policy (pdf 26kb)

•   Library and Information Services Physical Presentation Standard (66kb)

•   Library and Information Services Marketing Strategy (pdf 124kb)

•   Library Internet Acceptable Use Agreement (32kb)

•   Library Enquiries Standard (38kb)

•   Library Displays and Exhibition Standard (19kb)

•   Libraries Customer Care Standard (44kb)

•   Library and Information Services Complaints Policy (35kb)

•   Bibliographic Retrieval Standard (40kb)

•   Bibliographic Policy (pdf 33kb)

•   Bibliographic Control Standard (65kb)

•   Library Access Policy (pdf 72Kb)

•   Reader Development Strategy (pdf 149kb)

•   Library Best Value Review (report only) (pdf 312Kb)

•   Library Best Value Review (appendices only) (pdf 839Kb)