Help

This page contains help about:

• How to request a book or other item 
• How to request books that are listed as reserve stock
• Online Catalogue - troubleshooting help if have trouble connecting
• How to use the library web pages
• Library Frequently Asked Questions

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How to request a book

The simplest way to request a book is to do it yourself using the online catalogue, using the link on the related links marked "Renew or Request a books now".

You can also request books either in person at your library, over the telephone, or by emailing one of the libraries. 
Please supply as much detail as possible, such as author and title, as well as any further information you may  have.

What do I do if the book is listed as "Reserve Stock" or it is a Local Studies book kept in a locked case?

Reserve stock books are usually books which are in poor condition, but still of value to customers.  They may be out of print so cannot be replaced.  These books are kept in non public access areas.  If you would like to borrow a Reserve Stock book,  you can request it in the same way as you would an in stock item, either by placing a hold on the catalogue yourself using the link on the related links navigation.

Usual reservation charges apply, link here for current reservation charges.  Reserve stock is held either at Maidenhead Library or Windsor Library, and this is indicated on the catalogue.  If you happen to be in the branch where the book is held, just ask staff to retrieve it for you at no charge.  

Please note that Reference and Local History Reserve stock books may only be used in the library and cannot be borrowed.   If you would like to look at a Local Studies book kept in the locked cases at Maidenhead and Windsor libraries, just ask staff to retrieve them for you.

Help about using the Library Catalogue

Library members use your library barcode number and PIN number to log in:

You need to be logged in use the library catalogue to:

• Renew books DVDs and any other item you already have on loan.
• Request a book or other item held in the Borough's libraries.

You can still search the catalogue if you are not logged in, but you cannot access your account to reserve items or renew your books.

If you are not a member, you can join online from the catalogue, using the Join Online option.

NB - do not use Join Online if you are already a library member who has a card. 
Your existing details are the same online!

If you are a library member but do not have a PIN, ask staff to issue with one next time you visit.

If you are having trouble connecting to the catalogue this information may help you.  If after following this advice you still cannot connect, use the library feedback form.

Firewalls

Firewalls that ensure network security can block access to website. You will have to have access to the following web address to access the catalogue http://rbwm.spydus.co.uk

If you are using a computer at home and have a firewall you can do this yourself by referring to the help within the software you use.  If you are using a computer at work or elsewhere you will need to ask the IT support staff in that organisation to check this.

Cookies

To access your account, your browser will need to have session cookies enabled.  If you get messages saying that a page is not accessible without logging in, this may be caused by your local settings.  again you will need to check the settings on the computer you are using.  On most home computers this can be done in the browser, although additionally these settings can be affected by security and privacy software such as firewalls.

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Help about using these pages

The pages are arranged in sections according to the related links navigation on the right.  We welcome your comments on these pages, and how easy to use you find them.

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