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Invoices Frequently Asked Questions

I cannot pay my invoice in full. Can I pay by installments?

Not all services will allow invoices to be paid by instalments. Each service has a different policy regarding the payment of invoices. If you have problems paying and you need to request payment by instalments, the relevant service needs to be contacted as soon as the invoice is received. The contact details for the service provider can be found on the invoice.

What is an invoice?
I do not agree with the invoice I have received. What should I do?
Can I get a copy of an invoice?
I have overpaid my invoice. How can I get my money back?
Why have I received recovery letters?
How can I pay my invoice?
I cannot pay my invoice in full. Can I pay by installments?

Contact Information

By telephone on: 01628 796535 / 796081 / 796274

By email: incomes@rbwm.gov.uk

By mail; The Incomes Section, Government Wing, 1st Floor, Town Hall, Maidenhead, Berkshire, SL6 1RF

Our office hours are:
8.45am - 5.15pm on Monday to Thursday
8.45am - 4.45pm on Fridays.