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Invoices Frequently Asked Questions

I have overpaid my invoice. How can I get my money back?

If you believe you have overpaid an invoice please contact the Income Section on the contact details below. Please make sure you have full details of payments made, as they will need to be checked against our records. Refunds will only be issued in the name of the person stated on the invoice unless we have signed authorisation from them or their legal representative.

What is an invoice?
I do not agree with the invoice I have received. What should I do?
Can I get a copy of an invoice?
I have overpaid my invoice. How can I get my money back?
Why have I received recovery letters?
How can I pay my invoice?
I cannot pay my invoice in full. Can I pay by installments?

Contact Information

By telephone on: 01628 796535 / 796081 / 796274

By email: incomes@rbwm.gov.uk

By mail; The Incomes Section, Government Wing, 1st Floor, Town Hall, Maidenhead, Berkshire, SL6 1RF

Our office hours are:
8.45am - 5.15pm on Monday to Thursday
8.45am - 4.45pm on Fridays.