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Residential Services

Residential services aims to ensure that all housing is free of serious hazards and is in a good state of repair.

An important part of residential services work is dealing with housing-related problems in the private sector. This includes:

  • Administering disabled facilities grants (DFGs) to adapt the homes of disabled residents to allow them to live independently at home or be cared for at home
  • Developing and administering the council's home energy conservation strategy for improving the energy efficiency of the Borough's housing stock. This includes providing an advice service and undertaking promotional activities/initiatives
  • Inspecting houses in multiple occupation (HMOs)
  • Investigating a wide range of complaints relating to unsatisfactory housing conditions which includes hazards such as excess cold, gas safety, electrical safety and damp and mould growth
  • Licensing and inspecting caravan and camping sites
  • Managing unauthorised encampments

For homeowners we aim to provide information on the options available to improve and maintain their homes, this includes:

  • Administering housing assistance grants for residents in receipt of an income-based benefit to carry out essential works or adaptations to maintain their homes in a safe, secure, warm and comfortable condition
  • Providing a Flexible Home Improvement Loan scheme aimed at helping householders aged 60 years or over to carry out improvements or repairs to make their homes safer, warmer, healthier, or more comfortable


For more information please see our related links, or contact us on 01628 683820 or complete our online form


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Modified: 2015-03-30
Published: Mon, 30 Mar 2015 13:31:50
Author: Allison Helyer
Editor: Allison.Helyer
LGSL PID: 135
RDCMS ID: 1558