Promise to our Customers

THE ROYAL BOROUGH'S COMMITMENT

Public Protection Unit will seek to provide the following standards of customer care:

A polite, courteous, helpful, open, friendly and responsive attitude at all times
Treat everyone with dignity and without discrimination of any kind
A smart and tidy appearance at all times
Easily identifiable staff who wear name badges
Never shunt customers around the organisation
Be punctual and keep to appointments
A maximum waiting time of 5 minutes in reception
Respond to service requests within the standards stated for that service
Provide a written response to letters within 10 working days
Provide an acknowledgement to emails within 24 hours
Provide confidential interviewing facilities on request
Actively encourage views and comments on major local issues
Consider positively any feedback on ways for improving our services
Investigate and resolve complaints in line with 'Our Complaint's Policy'