Support for Residents

The Royal Borough offers a range of advice services for local residents including financial help with paying rent and/or council tax by claiming housing and council tax benefit.

The Royal Borough is urging residents, if they are facing financial problems to get in touch as soon as possible to get help and advice. Our expert staff are available to find workable ways forward, not only for housing and council tax benefit problems but also to help residents get advice about other issues including affordable housing, flexible home loans, social care for adults and children and grants for home heating and insulation.

Contacting council services couldn't be easier. Here's a list of helpful contacts:

You can contact the Council at any time via the Customer Service Centre online form.

• General enquiries - 01628 683800
• Benefits (mortgage relief scheme to housing and council tax) - 01628 796036
• Adult care - 01628 683744
• Funding for Families with Children - 01628 683150
• Family Information Service - 01628 685632
• Affordable housing - 01628 683685
• Flexible home loans -01628 683820
• Energy efficiency - 01628 683820
• Advantage card - discounts at a range of attractions, retailers and restaurants, on Council services or leisure activities including Windsor Castle (free entry with Yellow Advantage Card), Legoland, Savill Garden, Borough Leisure Centres and car parks, restaurants, shops, on services and health and beauty - over 120 offers in total!

For further information on our services please contact us.

Other organisations for useful help and advice:

Citizens Advice Bureau

01628 621006 (appointments: 01628 674842)

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The Citizens Advice Guide service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. Every Citizens Advice Bureau is a registered charity reliant on trained volunteers and funds to provide these vital services for local communities.

Age Concern

The UK's largest charity working with and for older people.
http://www.ageconcern.org.uk/

Consumer Credit Counselling Service

CCCS is a registered charity offering free, confidential advice and support to anyone who is worried about debt. For more information about this service visit the CCCS website.

Shelter

Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing, giving advice, information and advocacy to people in housing need, and by campaigning for lasting political change to end the housing crisis for good. For housing help and advice contact Shelter's free housing advice help line on 0808 800 4444 or visit the Shelter website.

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