Raising Issues at Badnells Pit

The developer is committed to minimising disturbance to residents, but recognises complaints may occur from time to time.

It is important that complaints and issues can be addressed quickly, particularly because the works are heavily controlled for safety reasons. For this reason complaints should be made direct to the developer in the first instance on 0845 258 4164. It is operational 24 hours a day, 7 days a week and is free to call from landlines. Alternatively you can provide a hand written comment to the drop box at the visitor centre. They will be logged and dealt with by the developer's Project Manager on the site.

Complaints about any safety element of air quality, noise, vibration or ground water will be investigated by the developer and any necessary action taken within one hour unless a longer period is agreed with the complainant. The complainant will be informed of any action in response.

Complaints about other matters will be dealt with within two hours unless a longer period is agreed with the complainant.

A summary of all complaints received by the developer are posted on the development website at http://www.blackamoor-remediation.co.uk/ .

If you are dissatisfied with the response and the Shanly Group Project Manager has been unable to satisfy you, the Council can investigate whether it has any powers to assist. Please contact 01628 683830 or email badnells@rbwm.gov.uk in these circumstances.

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