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Main Performance Indicators

The Government's target for us to reach top 25% performance: Main Best Value Performance Indicators for this Service:

The following show some of the areas where we measure our performance against other Local Authorities.

Revenues	Actual 2003/04	Actual 2004/05	Actual 2005/06	Actual 2006/07	Target 2007/08
Council Tax in year collection	95.9%	96.4%	96.6%	97.1%	98%
Business Rates in year collection	93.8%	96.7%	96.8%	97.5%	98.5%

Benefits
Average number of days to process new caims	51 days	61 days	42 days	31 days	30 days
Average number of days to process reported changes	6 days	16 days	18 days	9 days	8 days
Accuracy of Processing Benefit Applications	99%	91.8%	90%	94.8%	95%