Main Performance Indicators
The Government's target for us to reach top 25% performance: Main Best Value Performance Indicators for this Service:
The following show some of the areas where we measure our performance against other Local Authorities.
| Revenues |
Actual 2003/04 |
Actual 2004/05 |
Actual 2005/06 |
Actual 2006/07 |
Target 2007/08 |
|
Council Tax in year collection |
95.9% |
96.4% |
96.6% |
97.1% |
98% |
|
Business Rates in year collection |
93.8% |
96.7% |
96.8% |
97.5% |
98.5% |
| Benefits | |||||
| Average number of days to process new caims |
51 days |
61 days |
42 days |
31 days |
30 days |
| Average number of days to process reported changes |
6 days |
16 days |
18 days |
9 days |
8 days |
| Accuracy of Processing Benefit Applications |
99% |
91.8% |
90% |
94.8% |
95% |
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