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Council Tax Annual Bill 2011/12: Frequently Asked Questions

If you have a query relating to your Council Tax bill, please read through this set of frequently asked questions before calling the Council, as the answer to your question may appear here.

Can I check my council tax account online?

You can now view your Council Tax account and set up E-billing online. If you sign up for the service, you would no longer receive a paper letter in the post but electronically. E-billing provides you with a secure and environmentally responsible service at a time and place convenient for you. Please click here for further information on how to sign up for this new service.

I’d like to set up a Direct Debit – how can I do this?
How can I tell if I am already on Direct Debit?
I have arrears from previous year – are they included in my instalment amounts?
The bill says I have arrears but I don't believe I have arrears.
I get paid at the middle/ end of the month, can I pay then?
What will happen if I don't pay the instalments on time?
I want to set up a standing order – what are your bank details?
Can I check my council tax account online?
What services does Council Tax cover?
What is the parish charge for?
I am on full benefit so why have I been sent a bill which doesn't give instalments to pay?
My question hasn't been answered in this Frequently Asked Questions sheet, how can I contact you?