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Council Tax Annual Bill 2011/12: Frequently Asked Questions

If you have a query relating to your Council Tax bill, please read through this set of frequently asked questions before calling the Council, as the answer to your question may appear here.

What services does Council Tax cover?

The Council Tax covers such services as refuse collection, highways, street cleaning, leisure centres, park & recreation grounds, planning & building control, environmental health, education, social services, libraries, licensing. The leaflet sent with the Annual bill gives details of spending plans

I’d like to set up a Direct Debit – how can I do this?
How can I tell if I am already on Direct Debit?
I have arrears from previous year – are they included in my instalment amounts?
The bill says I have arrears but I don't believe I have arrears.
I get paid at the middle/ end of the month, can I pay then?
What will happen if I don't pay the instalments on time?
I want to set up a standing order – what are your bank details?
Can I check my council tax account online?
What services does Council Tax cover?
What is the parish charge for?
I am on full benefit so why have I been sent a bill which doesn't give instalments to pay?
My question hasn't been answered in this Frequently Asked Questions sheet, how can I contact you?