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Council Tax Annual Bill 2011/12: Frequently Asked Questions

If you have a query relating to your Council Tax bill, please read through this set of frequently asked questions before calling the Council, as the answer to your question may appear here.

Do I pay extra for living in Windsor/Maidenhead?

No. You pay a contribution towards the services provided in Maidenhead or for Windsor in the same way that a parish charge is made upon people who live in a precepting parish. The Royal Borough's Council Tax is charged equitably upon each household in the borough in the borough based on the property charge band. A charge is then added which recognises your share of the services provided within your parish or those of the Windsor or Maidenhead areas.

The bill states I owe some money from my last instalment but I paid this last week. Why does it say this on the bill?
I have arrears from previous year – are they included in my instalment amounts?
The bill says I have arrears but I don't believe I have arrears.
I get paid at the middle/ end of the month, can I pay then?
What will happen if I don't pay the instalments on time?
I want to set up a standing order – what are your bank details?
How can I tell if I am already on Direct Debit?
What services does Council Tax cover?
What is the parish charge for?
Do I pay extra for living in Windsor/Maidenhead?
Can I check my council tax account online?
My Council Tax Bill has reduced this year. Will this affect the services I receive?
I am on full benefit so why have I been sent a bill which doesn't give instalments to pay?
My question hasn't been answered in this Frequently Asked Questions sheet, how can I contact you?