Council Tax Annual Bill 2011/12: Frequently Asked Questions

If you have a query relating to your Council Tax bill, please read through this set of frequently asked questions before calling the Council, as the answer to your question may appear here.

The Council continues to review the efficiency of service provision and, this years review has enabled us to offer the same level of service but, in many areas, at reduced cost. Some services have seen increased demand and the Council has risen to this challenge by applying additional resources when they are needed. The Council has also introduced a regime of "Lean Systems" which will, in future years, help to further reduce costs. This Council raises one of the lowest Council Taxes, compared to all other unitary Councils, for the services it provides
  1. The bill states I owe some money from my last instalment but I paid this last week. Why does it say this on the bill?
  2. I have arrears from previous year – are they included in my instalment amounts?
  3. The bill says I have arrears but I don't believe I have arrears.
  4. I get paid at the middle/ end of the month, can I pay then?
  5. What will happen if I don't pay the instalments on time?
  6. I want to set up a standing order – what are your bank details?
  7. How can I tell if I am already on Direct Debit?
  8. What services does Council Tax cover?
  9. What is the parish charge for?
  10. Do I pay extra for living in Windsor/Maidenhead?
  11. Can I check my council tax account online?
  12. My Council Tax Bill has reduced this year. Will this affect the services I receive?
  13. I am on full benefit so why have I been sent a bill which doesn't give instalments to pay?
  14. My question hasn't been answered in this Frequently Asked Questions sheet, how can I contact you?

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Modified: 2011-04-01
Published: Fri, 01 Apr 2011 14:21:57
Author: Esther Morrow
Editor: Andrew.Scott
LGSL PID: 58
RDCMS ID: 23043