Council Tax Annual Bill 2009/10: Frequently Asked Questions

If you have a query relating to your Council Tax bill, please read through this set of frequently asked questions before calling the Council, as the answer to your question may appear here.

1. The bill states I owe some money from my last instalment but I paid this last week. Why does it say this on the bill?
2. I have arrears from previous year – are they included in my instalment amounts?
3. The bill says I have arrears but I don't believe I have arrears.
4. I get paid at the middle/ end of the month, can I pay then?
5. What will happen if I don't pay the instalments on time?
6. I want to set up a standing order – what are your bank details?
7. How can I tell if I am already on Direct Debit?
8. What services does Council Tax cover?
9. What is the parish charge for?
10. Do I pay extra for living in Windsor/Maidenhead?
11. I see the Council is making efficiency savings. Why hasn't my Council Tax Bill reduced?
12. Why have you sent me a bill till 31.3.10, when I only have a 6-month tenancy?
13. I am on full benefit so why have I been sent a bill which doesn't give instalments to pay?
14. My question hasn't been answered in this Frequently Asked Questions sheet, how can I contact you?

How do you rate this information/service?