Residents' Surveys

Residents' Survey 2011/12 - Headline Results

Local residents have had their say about how they rate the services provided for them by the Royal Borough.

They took part in the annual residents' survey which showed that

• 61% are satisfied with the way the Council runs things and
• 45% agree that the Council provides value for money Individual services

Services with the highest satisfaction rates are once again:

• refuse collection (89%)
• doorstep recycling (85%)
• parks and open spaces (82%).
• libraries show significant improvement - 75%.

Priorities for improvement are similar to those reported in previous years:

1. Road and pavement repairs - 43%
2. Level of traffic congestion - 39%
3. Shopping facilities - 28%
4. Level of Crime - 25%
5.= Activities for teenagers - 24%
5.= Public transport - 24% (23%)

The survey results are now being taken on board across the Council and will be used to help improve services for residents in the future.

The full report with details of other services and comparisons to previous years is available below.

How do you rate this information/service?