Family Information Service: Frequently Asked Questions

First of all, ask to see the OFSTED registration certificate 
  • Credentials of the leader/childminder 
  • Child/adult (qualified/unqualified staff) ratio (Add "In Daycare settings" before the ratio bullet point:)
  • Staff with First aid qualifications
  • Good Record keeping 
  • Clear communication with parents 
  • General cleanliness 
  • Facilities - sleeping area, outdoor play, visits and outings. 
  • Toys and equipment 
  • Daily structure, meals

For further information on Childcare options, please see our childcare webpages.

  1. Are parenting courses run in the Maidenhead area? Is there someone who is responsible for parenting courses?
  2. Are there any pre and after school clubs in the Borough?
  3. Can you give advice about day nurseries and childminders?
  4. How do I complain if I am not happy with a childcare provider?
  5. How do I find a registered childminder in the borough?
  6. Who do I contact about childcare providers?
  7. How do I know whether the childcare I choose is registered?
  8. How do I register to become a childminder?
  9. What should I check for when looking for childcare?
  10. Why choose a childminder rather than a day nursery?

Contact Information:

By telephone: 01628 507587

By email: fis@rbwm.gov.uk

By post: Family Information Service, C/O Early Years and Childcare Service, Ellington School, Maidenhead, SL6 7JA

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