Family Information Service

Welcome to the Royal Borough's Family Information Service

FIS logo

Telephone 01628 685632
Monday to Friday 9 am to 4.30 pm
Online Contact Form


Video Clip

This is a free service available to anyone who resides, works or is learning within the borough that has children in their care aged 0-20 years. Through our telephone help line and outreach work we aim to provide high quality inclusive information on childcare choices, schools and learning, working with children and young people as well as a full range of support services and leisure activities for all the family. We offer a wide range of services for families and children and up to date information on childcare available in the borough.

  • Happy familyDo you need information on childcare?
  • Are you looking for childcare for the first time?
  • Are you looking for activities for your child?
  • Do you need advice on Funding or Benefits?
  • Do you need advice on the support available to Parents and carers?

If you would like more information on any child or family-related matter, or you wish to update us about activities and events, please contact the FIS on 01628 685632 or request information using the online form

For current jobs in early years and childcare, please visit/follow this link http://fsd.rbwm.gov.uk/ and type in search Job Vacancy.

Customer Satisfaction Survey

This survey will help us to evaluate and continually improve the service we provide. We are interested in your honest opinion about the service you have received, whether it is positive or negative. Please answer all the questions. Quick here to complete the survey.

To view our Statement of Service please click on the attachment below.

Video clip on the Family Information Service.

  • FIS Statement of Service
Link to the Youtube video.

How do you rate this information/service?
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Modified: 2011-07-11
Published: Mon, 08 Sep 2014 17:43:57
Author: Morna Sloan
Editor: zzzMorna.Sloan
LGSL PID: 449
RDCMS ID: 867