Benefits - Landlords Frequently Asked Questions

At this authority Housing Benefit can be paid by cheque or BACS either to the claimant or to the landlord, depending on which method the claimant chooses. If the claimant requests payment to their landlord, a landlord direct form must be completed. 

BACS stands for Bankers Automated Clearing system, a well established and proven system operated by the Clearing Banks.    Paying Housing Benefit this way will offer you several advantages:

  • BACS will eliminate the possibility of cheques being delayed or lost in the post.
  • You will no longer have to pay cheques into the bank
  • The time taken for cheques to clear will disappear

If a tenant is more than 8 weeks behind with their rent, a landlord can request all future payments to be sent to them directly.  The authority can also choose to pay the landlord directly if we believe that it is in the best interest of the tenant.   Housing benefit will always be paid four weekly, in arrears.

  1. What is Housing Benefit?
  2. Who is eligible to claim Housing Benefits?
  3. How is Housing Benefit calculated?
  4. What are my responsibilities as a landlord?
  5. What is the role of The Rent Service?
  6. Can a tenant request a rental valuation, before moving into a new property?
  7. How is Housing Benefit paid?
  8. What can the benefits office tell me about my tenants claim?
  9. What about the Council Tax?
  10. Landlords and Benefit Counter Fraud
  11. I want more information on Local Housing Allowance?

Contact Information:

By telephone: 01628 796036

By email: benefits@rbwm.gov.uk

By post: Revenues and Benefits, Royal Borough of Windsor and Maidenhead, PO Box 3464, SL6 1XP.

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