Benefit Fraud: Frequently Asked Questions
How do I make a complaint if I am not happy with the service
provided?
If you are unhappy about the service you have received, you may
find out more about our Complaints Procedure
and get access to an electronically returnable complaints form.
- Can I report a suspected fraud over the phone or must it be in writing?
- I think somebody I know is fraudulently claiming benefit, who do I tell?
- Will the person I report find out who reported them?
- Can my location be traced?
- Who will see the information I submit?
- Could anyone find out that I submitted a form?
- What actions will be taken?
- What happens to people who have been caught?
- How will I know if anything has been done?
- Will there be a reward?
- How do I make a complaint if I am not happy with the service provided?
- Whom do I contact if I wish to make a comment about this service?
Contact Information
By telephone: 'Beat the Cheat' line - 0500 353300
By email: benefit.fraud@rbwm.gov.uk
By post: Benefit Fraud Team, Royal Borough of Windsor and Maidenhead, Town Hall, St Ives Road, Maidenhead SL6 1RF
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Copyright © 2008 The Royal Borough of Windsor and Maidenhead, Town Hall, St Ives Road, Maidenhead, Berkshire SL6 1RF Tel: 01628 683800 | Fax: 01628 685757 | MiniCom: 01628 796474 | Email: customer.service@rbwm.gov.uk