What Do Our Customers Think?

• Service Review 2010
• Building Control Statement

Service Review 2010

Our latest review for 2010 takes a look at the performance and workload achievements for RBWM Building Control Consultancy. As part of building our partnership with you, we also want to share the valuable feedback we have recieved over the past year. We have also included a snapshot of some of the improvements that we have made during the year to enhance the quality of our services, and to help deliver your next project with us.

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Building Control Performance Statement

The Council's Building Control Consultancy is devoted to maintaining standards in building, based on a professional and publicly accountable service with an objective, practical and common sense approach to Building Control.

We provide Building Control Consultancy services which are quality assured to ISO:9001, the international quality management standard. As well as being proud holders of the Charter Mark standard for customer service excellence for the second time.

Building Control Consultancy endeavours :

To provide help and advice to applicants and their agents, at the design stage before an application is submitted.

To deal with applications quickly and efficiently, to assist in ensuring that the plans comply with the regulations. We aim to check the plans, and either issue a decision or a helpful list of amendments, within 10 working days of receipt of your application.

To carry out site inspections in line with the builders programme of works, this can normally be the same day if requested before 10.00 a.m.

To provide advice on the Building Regulations as work proceeds.

To issue a Completion Certificate to the person on whose behalf the work has been undertaken, on the satisfactory completion of the work on site.

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