How we can help your Project

We Promise :

• to tell you what our standards are
• to tell you who to contact about our service
• to listen to your comments, and
• to put mistakes right quickly

Level of Service promises

We are dedicated to providing a high quality, cost effective service that provides 'added value' benefits to all of our customers :

• As previous holders of LABC National Built In Quality Awards we understand your requirements
• Quality Management System accredited to ISO:9001:2008
• Email submission of design drawings and details
• Early consultation
• Electronic payments and application submission processes both available
• Application tracker service to allow you to monitor progress of your application and search our archive database
• On-line forms available
• Performance Monitoring
• Fast and responsive plan examination service
• Competitive charges
• Interactive and easy to use website
• Guidance on-line through our extensive library of customer guides and technical matters guides
• Fully computerised service
• Same day site inspections
• Design advice available from inception of scheme
• Competitive LABC Warranty available for new build private and social sector housing
• Commercial latent defects scheme
• LABC Consult Services
• Regular newsletters and News web page
• Prompt issue of Completion Certificates within 5 days of completion

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