How we can help your Project
We Promise :
- to tell you what our standards are
- to tell you who to contact about our service
- to listen to your comments, and
- to put mistakes right quickly
Level of Service promises
We are dedicated to providing a high quality, cost effective service that
provides 'added value' benefits to all of our customers :
- As holder of two 2007 LABC National Built In Quality Awards we
understand your requirements
- Holder of two Charter Mark awards for customer service
excellence
- Quality Management System accredited to ISO:9001:2000
- Email submission of design drawings and details
- Early consultation
- Electronic payments and application submission processes
both available
- Application tracker service
to allow you to monitor progress of your application and search
our archive database
- On-line forms available
- Performance
Monitoring
- 10 day plans examination or fast track service on agreement
- Competitive
charges
- Interactive and easy to use website
- Plain English application forms
- Guidance on-line through our extensive library of customer guides and
technical matters guides
- Fully computerised service
- Same day site inspections
- Design advice available from inception of scheme
- Competitive LABC New Homes Warranty available for new build
private and social sector housing
- Commercial latent defects scheme
- Domestic extension MasterBond warranty scheme
- Free energy rating service
- Regular newsletters and News web page
- Owner Information Scheme to guide you through the whole Building
Control process
- National Interpreting Service available
- Prompt issue of Completion Certificates
within 5 days of completion