Location: Environment and Planning » Building Control » Why Building Control? » How we can help your Project » How do we do this?

How do we do this?

How We Can Help

RBWM Building Control Consultancy can provide this through the following:

Customer focused service

We are committed to an ethos of continuous business improvements, which has recently been recognised by the award of the Charter Mark standard for customer service excellence.

Inception to completion

For an overview of how RBWM Building Control Consultancy can benefit your project, please click on either of the two downloads below.

Marketing Leaflet (pdf) 309kb

Building Control Consultancy Information poster (pdf) 497kb

Published Service Charter

We are committed to all of our customers, from householders to major developers, to provide a high quality, value for money service. Our published service charter includes a number of service commitments you can expect to receive.

Our commitments to you

To view the RBWM Building Control Consultancy Service Charter and see our commitments to you, please click on the download below.

Service Charter (pdf) 194kb

Published Performance Standards and Targets are available

We strive, as a part of an integral Planning Service, to continuously improve our service to our customers. Our Service Standards Leaflet details these Performance Standards and Targets as well as a Customer Care Committment. We constantly monitor, measure and report our service performance against these published standards, and actively encourage customer feedback, both through our Customer Feedback webpage and customer surveys undertaken at both Decision and Completion stages of the work with applicants and their agents.

An inclusive approach

As part of the Planning Service, see how an inclusive service can benefit your development. Please click on the download below.

Service Standard Form (pdf) 39kb

Partnerships with us

A Partnership Scheme, allowing developers to deal locally and obtain Building Regulation approval for developments throughout England and Wales. Why not read our Partnership Authority brochure, we would be delighted to discuss further how we can help develop a successful partnership.

Why not build a partnership with us?

In order to enhance the service we provide for our customers, RBWM Building Control Consultancy has adopted the LABC partnering initiative.

This scheme encourages customers such as architects or contractors to partner with a Building Control Authority of their choice. Building Control Applications are dealt with by the Partner Authority, wherever in the country, the work may be. This develops an excellent working relationship, resulting in the development of the familiarity and expertise needed to process applications more efficiently.

Please see how we can build a successful partnership, helping you wherever you build. Please contact us if you would like to progress this partnership.

Partnership Authority Brochure (pdf) 612kb

Help and Advice

We offer help and assistance on your scheme from initial design to completion. Please view the residential or commercial brochure downloads below to see how we can help contribute to the success of your project.

Stepping stones to success

A successful commercial development relies on a partnership approach. Please click on the download below to see how we in LABC can help achieve this.

Commercial Developments (pdf) 282kb

Helping to get it right first time

Residential developments rely on continuity of approach. To see how we in LABC can help to achieve a successful development, please click on the download below.

Residential Developments (pdf) 719kb

What Else Can We Offer ?

Quality Assured Service - We are accredited to ISO: 9001:2000 standard. Our registration by the British Standards Institution is evidence of our intention to provide a high quality, professional and accountable service to all of our customers. The continuing assessment procedure, required by this award, will ensure that the service we provide improves each year.
Performance Monitoring - A dedicated database controls all applications through the complete process from submission to completion. We continually monitor our performance against key performance indicators and service delivery standards and report on them regularly through our Performance Monitoring and What's New web pages and Insight, Onsite newsletters.
Reliability - We will deliver what we promise when we promise.
Owner Information Scheme - Owners are informed of what to do and when to do it through our series of clear Customer Guide leaflets and Technical Matters guides, which are all available on our Download Centre web page. We also have a Frequently Asked Questions web page to help answer those frustrating questions quickly and simply and also have a Downloads page to help locate all those forms quickly and easily. Owners and agents are quickly updated on service developments by our Insight, Onsite newsletters, which are also available to read on our Downloads web page.
Offering FREE pre-application advice - We will have a look at any project prior to the submission of an application and give free advice on how to comply with national building standards. We will lead you through the Building Regulation process. Our surveyors have wide technical expertise, extensive knowledge of materials and construction methods. Early discussion can help identify problems and provide cost saving solutions.
Flexibility - We will always be willing to discuss an approach that suits your needs better.
Acknowledge - We will acknowledge all applications in writing within two working days, with a letter to both the applicant and their agent, explaining the Building Regulation process which will follow submission of the application. This will also include a personal Inspection Plan for your project, detailing all you need to know when works commence on site.
Working in Partnership - throughout the life of the application, both applicants and agent are consulted.
Local Knowledge - We have a wealth of local knowledge of conditions and problems. We will carry out a full and detailed check of your application and provide a list of any information required or where the Regulations have not been met. We will offer advice on how to meet these requirements.
Same Day Service - We will carry out as many inspections as you require and are necessary to ensure that the works comply with the Regulations. We will respond rapidly to your requests for inspections, by carrying out site inspections on the same day if the request is made before 10.30 am.
24 / 7 - You can access this website 24 hours a day, 7 days a week for valuable information, download forms, access important documents including the Approved Documents. Why not " Bookmark " it to your " Favourites " for simple quick access to RBWM Building Control Consultancy.
24 hour Site Inspection Notification Answerphone Service is available on 01628 796885 or alternatively complete and submit our on-line form.
Impartiality - We are completely impartial. We aim to give a prompt, efficient and courteous service.
Access - We offer access to qualified professional staff who are keen to contribute towards achieving a successful development. We can also offer close links with other Council experts and external agencies.
Peace of Mind - We give you a Completion Certificate for the work free of charge.

And Last But Not Least..........

We understand that people and organisations have particular needs for their developments and we make sure that regulations don't unnecessarily prevent them meeting these.