Customer Feedback

Did you find our website helpful ?

If you have any comments on the Building Control Consultancy website either good or bad, ideas for further topic areas or advice, please let us know by completing our on-line form in order that we can make further improvements for the future.

Comments

We are committed to continually improve our service to ensure that we are effective, efficient and provide the best possible level of service.

We would therefore welcome your comments and feedback using any of the methods shown below.

Improving the Service

The Service is committed to a continuous improvement agenda and is constantly developing new service initiatives. If you have any ideas as to how we can further improve our service we would like to hear from you.

Your personal and confidential complaint service

Do you think we get things wrong from time to time ?

Do you have any suggestions about how we could provide a better service ?

Maybe you want to tell us that we are doing a particular aspect of our service very well

Everyone in the team is more than happy to hear the bad news as well as the good. We know that you can improve more quickly by changing the bad news into good.

Complaints

On some occasions, we hope not many, our level of service may be judged to be unsatisfactory. As a customer you may feel the need to complain. By highlighting where we may be failing, a complaint, after investigation, can act in a positive way to improve our service to you. Please also let us know if you are unhappy for whatever reason with the service we have provided. We shall listen carefully to any views that are put forward, and if problems are identified, we shall take remedial action. Complaints and feedback are recognised as a useful tool for shaping service delivery.

At RBWM Building Control Consultancy we welcome complaints, if you do not tell us what we are doing wrong then we can not make it right.

Where our performance falls below stated standards, please inform us.

We will take action to put the matter right and inform you.

In this way you will help us to improve our service for you.

Our committment to you

We have a policy of responding quickly, and with empathy, to any complaint you may have about our standard of service.

Our commitment to you means that we will :

• Ensure that you know how, when and where you can make a complaint,
• Deal with your complaint as quickly as possible,
• Keep you informed of progress and any action about to be taken,
• Ensure that any action required is taken as quickly as possible,
• Ensure that we will have learned from the complaint.

How and where to complain

In Person:

Please call at the Building Control reception at Tinkers Lane Depot, Tinkers Lane, Windsor where our staff will be pleased to help you.

In Writing:

Building Control Consultancy Manager
Tinkers Lane Depot
Tinkers Lane
Windsor
Berks
SL4 4LR

By Telephone:

01628 796870. You can also leave a message on our answerphone out of hours and we will contact you as soon as possible on the following day.

RBWM operates a corporate complaints procedure which you may choose to use rather than the service complaints procedure. Full details are available from the Corporate Complaints Policy and Procedures webpage.   In the first instance please contact the Building Control Consultancy Manager, who will investigate the matter and respond in writing within 10 working days. If you are unhappy with that response you may ask for the matter to be reviewed by the Corporate Director of Community Services. Who will carry out a full investigation and send you a comprehensive response within 15 working days.

If you are still unhappy with the responses you have had at this stage, you may wish to refer your complaint to the Chief Executive.

Can I take things further ?

If you are still not satisfied after we have dealt with your complaint, you may wish to take your complaint to the Local Government Ombudsman. The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. You can get further details together with the address of the Local Government Ombudsman from the Chief Executives Department. Alternatively, please visit their website at :  http://www.lgo.org.uk/ . You can also telephone their Adviceline on 0845 602 1983.

The Local Government Ombudsman has a leaflet called Complaint about the Council? How to complain to the Local Government Ombudsman. You can download it from the Ombudsman's website. Alternatively, you can contact the Town Hall in Maidenhead on 01628 683800 and we will send you a copy.

Compliments

However, if you have had particularly good service from a member of the Consultancy team, please let us know. As all members of both teams of surveyors and support officers are keen to contribute towards achieving a successful development.

Please see our webpage on comments we have received from Customers of Building Control Consultancy.

Back to top