Benefit Fraud: Frequently Asked Questions
The Council has the duty by law to administer a benefits service to those within its area who qualify. We also have a responsibility to ensure that payments are made only to those who are actually entitled to receive them. Unfortunately, there are those who abuse the system. Tell us in confidence if you suspect anyone is claiming benefit they are not entitled to help us 'Beat the Cheat'
The Borough has its own Fraud Investigatory Service whose duties include detecting fraudulent claims, stopping and reducing payment in fraudulent cases and calculating overpayments of benefit on the discovery of the true facts. Further information is also available from the Benefit Fraud Inspectorate.
- Can I report a suspected fraud over the phone or must it be in writing?
- I think somebody I know is fraudulently claiming benefit, who do I tell?
- Will the person I report find out who reported them?
- Can my location be traced?
- Who will see the information I submit?
- Could anyone find out that I submitted a form?
- What actions will be taken?
- What happens to people who have been caught?
- How will I know if anything has been done?
- Will there be a reward?
- How do I make a complaint if I am not happy with the service provided?
- Whom do I contact if I wish to make a comment about this service?
Contact Information
By telephone: 'Beat the Cheat' line - 0500 353300
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By email: benefit.fraud@rbwm.gov.uk
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By post: Benefit Fraud Team, Royal Borough of Windsor and Maidenhead, Town Hall, St Ives Road, Maidenhead SL6 1RF
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Copyright © 2013 The Royal Borough of Windsor and Maidenhead, Town Hall, St Ives Road, Maidenhead, Berkshire SL6 1RF Email: customer.service@rbwm.gov.uk |
Tel: 01628 683800 | Fax: 01628 685757 |
