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Terms of Use, Copyright and Privacy


Terms of Use


This site and the material herein is solely for your own personal and non-commercial use. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, or stored in any retrieval system of any nature, without the prior written permission of the Royal Borough of Windsor and Maidenhead, application for which shall be made to the Council's Website Manager.


All maps on the website use mapping data licensed from Ordnance Survey with the permission of the controller of Her Majesty's Stationary Office. © Crown Copyright, Royal Borough of Windsor and Maidenhead Licence Number 100018817, 2007 . All rights reserved.

Unless otherwise stated, all maps are copyright protected and can only be viewed, not printed or e-mailled. If you wish to reuse any of the maps or mapping data you will need to seek permission of the Royal Borough of Windsor and Maidenhead, application for which shall be made to the Council's Website Manager.


Whilst every care has been taken in the compilation of this information, the Royal Borough of Windsor and Maidenhead will not be held responsible for any loss, damage, or inconvenience caused to any person as a result of any inaccuracy or error contained within these pages. Visitors who rely on this information do so at their own risk.

If you think that there are any errors or out of date information contained on the site's pages, documents or data systems, please email the Council's Website Manager.

Personal information collected from users of this site will be used solely to respond to inquiries and monitor site usage, and will not be disclosed to third parties. This is in accordance with the Data protection Act 1998.

Links to external websites

Links to other sites created and/or maintained by organisations other than the Royal Borough of Windsor and Maidenhead are for information only and are provided as part of the service that we offer. The Royal Borough of Windsor and Maidenhead accepts no responsibility or liability for access to, or the accuracy of, the material on any site that is linked from or to this site, and The Royal Borough of Windsor and Maidenhead does not necessarily endorse the views expressed within them. We have no control over the availability of the linked pages.


Cookies and Automatic Collection of Information

Some online services available on The Royal Borough of Windsor & Maidenhead's website, such as Pay Online and Maps Online, use cookies. For more information on cookies visit our Cookies and Data Storage section.

What personal information do we collect?

In some areas, we may ask you to register your name, email address and relevant personal details. We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests. This information is only used for the intended purpose and, if we wish to use it for any other purpose, we will ask you first. If you choose to complete any of our on-line forms, we will not use the personal information you provide us with for marketing purposes without first gaining your consent.


We will only use personal information you send us for the purposes for which you provide it. We will only hold your information for as long as necessary for these purposes and will not pass it on to any other parties, except where required to carry out our duties and functions as a local authority. All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data.

Confidentiality / Security

We will give you the option of using a secure transmission method for more confidential information such as financial or identification data (e.g. credit card details). All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data. We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.

Asking us for information we may hold about you

You can ask us for information we may hold about you by writing to The Data Protection Officer, The Royal Borough of Windsor & Maidenhead, Town Hall, St. Ives Road, Maidenhead, Berkshire, United Kingdom, SL6 1RF.
You may also write to the above address to request a copy of your information and we will provide you with a legible copy of the personal data which we keep about you and to which you are entitled. This will be sent to you although we may require proof of your identity and information to locate your personal data.

Privacy Compliance

We will treat any personal information by which you can be identified (i.e. name, address, email and the like) in accordance with the provisions of the Data Protection Act of 1998.

This privacy policy only covers The Royal Borough of Windsor & Maidenhead's Website at http://www.rbwm.gov.uk/. Other links within this site to other websites are not covered by this policy.

RBWM Portal

The portal is provided to give you direct access to data held by or services provided by the Royal Borough of Windsor and Maidenhead. This service is not guaranteed and the Royal Borough does not accept any liability for any period of non availability.

Please also see our Copyright statement and Disclaimer above.

Registering with the Portal

By registering for this service you grant the Royal Borough your permission to use any information you provide or have provided to assist in the provision of this service. When you register for this service, you must provide true, accurate and complete registration information. As part of the registration process, you will be asked to provide an email address as a user name and select a password. You will be responsible for all activities occurring under your username and for keeping your password secure.

Please also see our Privacy statement above.


Feedback about this site should be sent using the website enquiry form or by email to the Council's Website Manager.

Enquiries about Council services should be directed to the Customer Service Centre.

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Modified: 2015-07-14
Published: Fri, 24 Jul 2015 09:58:15
Author: Allison Helyer
Editor: Allison.Helyer
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